Does Advanced Call Center Technologies pay their employees well?

According to anonymously submitted Glassdoor reviews, Advanced Call Center Technologies employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at Advanced Call Center Technologies. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Advanced Call Center Technologies?

43% of Advanced Call Center Technologies employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Advanced Call Center Technologies 3.0 out of 5 for work life balance, 2.9 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Advanced Call Center Technologies?

Customer Service Representative (253) , Customer Service Representative (CSR) (54) , Call Center Representative (40) , Customer Service Agent (31) , Supervisor (25) , Call Center Agent (20) , Agent (17) , Operations Manager (14) , Operations Supervisor (13) , Fraud Specialist (10) , Recruiter (10) , Customer Service Associate (7) , Fraud Analyst (7) , Customer Service (6) , Customer Service (CSR) (6)

What are the pros of working at Advanced Call Center Technologies according to real employee reviews?

"Good Pay and incentives" ((in 106 reviews)); "work from home good amount of off days" ((in 60 reviews)); "Great people and an awesome job if you like to work alone!" ((in 30 reviews)); "Benefits are good and affordable." ((in 30 reviews)); "Great coworkers, everybody is helpful" ((in 13 reviews))

What are the cons of working at Advanced Call Center Technologies according to real employee reviews?

"Management is poor and clueless." ((in 78 reviews)); "Horribly disorganized, horrible training." ((in 56 reviews)); "The supervisors have a lack for helping there employees" ((in 33 reviews)); "The managers aren't professional." ((in 18 reviews)); "•Poor communication between supervisors and and leads." ((in 13 reviews))

What are employees saying about Advanced Call Center Technologies layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Advanced Call Center Technologies layoffs and their outlook for job security at Advanced Call Center Technologies in 2026.

What are the top reviewed Advanced Call Center Technologies locations?

Johnson City , Harlingen , Norman , San Luis , Logan , Junction City , Boones Creek , Berwyn , Sacramento , Douglas , Carmichael , Kingsport , North Highlands , Dallas , Yuma , Oklahoma City , Houston , North Logan , Tennessee City , Charlotte , Shreveport , Elizabethton , Memphis , Fairview , Brownsville , Blountville , Knoxville , Manhattan , Wichita , Penn

Advanced Call Center Technologies reviews

3.1

43% would recommend to a friend

(990 total reviews)

Hunter Croft

43% approve of CEO

43% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Advanced Call Center Technologies has an employee rating of 3.1 out of 5 stars, based on 990 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Advanced Call Center Technologies employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

990 reviews

3.0

Oct 17, 2012

If the uglyness gets on your nerves be careful how you vent.

Collections

Recommend

CEO approval

Business Outlook

Pros

It is a good place to learn the basics of the banking industry. There is as much information as you want to assimilate.

Cons

It is a company that has to cater to the whims of its client even if they are counterproductive and perhaps unehtical.

3.0

Oct 13, 2012

Plenty of potential and no will to use it.

Enterprise information technology technician

Recommend

CEO approval

Business Outlook

Pros

ACT and their current staff (in my department) provide for an OK working enviorment with many things you can learn from, depending on your ability to adapt to the high-activity enviorment. The Information Technology department is well equipped to handle most of the dayly situations that may occure as long as we are not restricted.

Cons

Corperate politics and paranoia prevent the IT department from making improvements that would vastly increase revinue and decrease maintence. While the sound of working to put myself out of work does not sit well with most technicians, that is ultimately a technicians job.

2.0

Apr 1, 2012

unprofessional work invoriment

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Intreview process is very easy, weekends off, and they hire anybody that comes in

Cons

They dont care about proffesonalism The pressure of needing to sell and and end a call withen 10 mins or so Extreme turn over rate, is the reason why they hire anybody all the time

Viewing 979 - 981 of 990 Reviews

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Jobs at Advanced Call Center Technologies

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