It's difficult to finish some of the work when the client (customer) isn't communicating properly with their own internal I.T. staff or some HP rep outside of the U.S. has messed something up. Then YOU have to handle everyone's " communications "..and that's technically not your job, right ?? Well if you don't then the job doesn't get done. Additionally, some techs don't know how every single HP printer works. A little on the job training would be nice vs " Here's everything you need from HP " ( HA !!..yeah, right ). It's a good thing there are some field techs who make videos and post them. HP's videos are a joke !!... FYI here's a note HP, if you're going to make a video about a printer then do that please..NOT A COMMERCIAL !!!..The techs don't need something with all kinds of happy and chipper music and voice over.