Is Aetna a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Aetna have rated their employer with 3.2 out of 5 stars in 34 Glassdoor reviews. This is a lower than average score with the overall rating of Aetna employees being 3.4 out of 5 stars. Search open Customer Service Representative CSR Jobs at Aetna now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Aetna .

Does Aetna pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Aetna with 3.0 out of 5 stars based on 34 anonymously submitted employee reviews. This is 9.5% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Aetna.

What are the top reviewed jobs at Aetna?

Customer Service Representative (207) , RN Case Manager (88) , Project Manager (54) , Health Concierge (52) , Manager (50) , Director (46) , Case Manager (42) , Care Management Associate (39) , Account Manager (38) , Customer Service Representative (CSR) (34) , Pharmacy Technician (32) , Analyst (29) , Underwriter (29) , Data Scientist (28) , Claim Benefit Specialist (25)

What are the pros of working at Aetna according to real employee reviews?

"Benefits where great and affordable" ((in 379 reviews)); "Good work from home program." ((in 323 reviews)); "The pay is good and for the most part you can catch on quickly and do ok." ((in 232 reviews)); "Good work life balance and flexible" ((in 181 reviews)); "The people I worked with were great and I still have relationships with many of them" ((in 179 reviews))

What are the cons of working at Aetna according to real employee reviews?

"Poor management with high turnover rates" ((in 211 reviews)); "Lack and poor training." ((in 88 reviews)); "Almost zero feedback and support when Case Managers have legitimate and timely questions; we're left to fend for ourselves" ((in 73 reviews)); "Lack of career advancement, frequent layoffs" ((in 69 reviews)); "Upper management is poor." ((in 53 reviews))

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Aetna

Acquired by CVS Health

Aetna Customer Service Representative CSR reviews

3.2

56% would recommend to a friend

(34 total reviews)

David Joyner

Not enough data to show CEO approval

59% positive business outlook

Ratings by category

3.4

Diversity & inclusion

3.1

Culture & values

3.0

Work/Life balance

3.0

Compensation and benefits

3.0

Career opportunities

2.7

Senior management

Customer Service Representative (CSR) employees have rated Aetna with 3.2 out of 5 stars, based on 34 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Aetna is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

34 reviews

5.0

Aug 1, 2023

A Good Place To Work

Customer service representative csr

Recommend

CEO approval

Business Outlook

Pros

Always changing, never a dull moment.

Cons

The pay could be better.

1.0

Jul 10, 2023

Improper Training, Incompetent Management

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home is the only good thing about this company.

Cons

You will be written up for failure to take breaks at proper times but due to calls sometimes you can't. If you ask your team leads or supervisors questions that a customer has they give generic replies almost like your talking to an automated system but then you will get in trouble for not de-escalating the call.

2.0

Feb 4, 2023

Demanding Role

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work form home was a plus!

Cons

The role was very fast paced. Customers were able to degrade and talk down upon csr's without being able to disconnect from calls.

Viewing 1 - 3 of 34 Reviews

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Aetna

Aetna Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

A Good Place To Work

Improper Training, Incompetent Management

Demanding Role

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