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Aetna Customer Service Representative CSR reviews

3.2

56% would recommend to a friend

(34 total reviews)

David Joyner

Not enough data to show CEO approval

59% positive business outlook

Customer Service Representative (CSR) employees have rated Aetna with 3.2 out of 5 stars, based on 34 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Aetna is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Insurance industry (3.6 stars).

Reviews by job title

34 reviews
1.0
Dec 2, 2022
Recommend
CEO approval
Business Outlook

Pros

Decent pay Comes with a 401K and medical+dental benefits You get to work from home

Cons

You are micromanaged to the nth degree and held responsible for the results of surveys with deceptive wording Managers play favorites You deal with the worst people imaginable in terms of customers and employees Most of your job is either transferring people or saying "Hey we can't help you but I hope this other person can"

Viewing 4 - 6 of 34 Reviews

Glassdoor has 4,442 Aetna reviews submitted anonymously by Aetna employees. Read employee reviews and ratings on Glassdoor to decide if Aetna is right for you.