Verbal abuse, little to no training, management that didn't know how to execute only how to push the cult-ure. You are a renewable resource and they will find another person to replace you.
One of the managers gets off on making staff cry during your monthly reviews, this manager has been picking on staff for years and once you are on the bottom it is only a matter of time until you will be pushed out the door. Senior management doesn't want an employee they want you to put the member ahead of yourself, your family, God and anything else you hold sacred - they want your soul. And forget having healthy boundaries, you can never say no to a member or management they expect you to drop everything to help someone anytime, even when the credit union is almost closed. There is nothing sacred. I say it is a cult because their motto became MOE, member, organization, employee. Do whatever you need to for the member without regard for your health, physically and mentally or your family. When we would have rally sections in St Paul, do you think they actually taught you how to do your job? Of course not! It was a rally session on focusing on the member and changing yourself so you could be selfless for them all the time. It was unrealistic, everyone that works there acts happy all the time because you have to, but that are miserable inside. If they aren't they probably have been there less than a year, maybe even 6 months!
Imagine sitting at your desk, you have 10-15 mortgages to process, but you are a teller, a consumer loan officer, and answering the phones. You have a desk because you have been there a long time, but it is so incredibly busy that the 3 "tellers" at the window are opening a new account, doing a car loan or mortgage and answering the phones and the lobby gets filled, a few people at first, then 5 then 10, they come into your office because you don't have anyone in front of you but they know you have a cash drawer. Since you can never say no to these people, it is a revolving door to help them and the 10 or more mortgages take 60 or more days to process because you can't get back to the paperwork. If this was just on Fridays or something it would be manageable but the constant anxiety from the hollow promises you've told people start to wear on you. I started to add days and weeks to when I thought I could get their loans done because I had ZERO control over my work day. Since I have left I have heard of mistakes getting worse, car titles lost, mortgages not getting recorded. Unfortunately that has been happening for 10 years because you don't have the time or energy to do all that is expected in every process. The philosophy of doing what is right for the customer is right on IF you can hire AND maintain the staff who are able to do that. However when many member advisors think that saying yes to every whim and fancy for people that don't qualify for a loan is ok, you have a house of cards of bad loans, needy demanding members who want more and more.
