Agero reviews

Persistent tech problems, required to attend unpaid meetings and trainings, loss of income when tech issues arise even though they tell you you can get a waiver -it rarely works that way. It's frustrating when you need supervisor approval/assistance and it takes so long and you have to repeat yourself often. The QA evaluations almost never come with enough information so that you may know which call they're reviewing. It's difficult dealing with non- communicative service providers and that stresses out customers. Many service providers complain about the company and won't work with Agero which makes our job harder. Impossible to do a good job for customers and meet the company's metrics. Plus training was inadequate to start. You are thrown in the deep end without enough support.

Lack of training 30 seconds of between call time KIA note taking process was a ridiculous Management wanted less Customer Service, more "quickly get people info and off phone, even if they are pissed" VPN service required that if forgot to disconnect makes computer unable to connect to any site except the connection to the server