Agero reviews

3.5

62% would recommend to a friend

(719 total reviews)
avatar

Dave Ferrick

75% approve of CEO

65% positive business outlook

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

719 reviews
4.0
Jun 18, 2017

Review from an agent

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

There is always advancement for your career and multiple opportunities to increase experience through multiple positions.

Cons

The management prefers to talk about the front line as though they are children who do not understand what is going on. While they claim to respect everyone who works for their company, they diction behind closed doors is belittling and often mean to those who are on the front lines of the company. I find that bad behavior is rewarded, while those who work hard and are honest rarely are commended for their work. Rather they are bullied (a seemingly acceptable practice in this work environment) until they resemble those who exhibit bad behavior and management always takes the side of the bully as they are their friends.

4.0
Oct 9, 2013
Recommend
CEO approval
Business Outlook

Pros

Agero is involved in the community and dedicated to quality. They do a lot of employee appreciation promotions, providing food on holidays and random work days. The people are great and it's a friendly environment. There's a lot of team work and team spirit.

Cons

It is a high-stress environment. Calls can run long due to angry customers, difficulty locating customers, emergency situations, and many other factors. Call volume is usually quite high, especially on weekends.

Viewing 718 - 719 of 719 Reviews

Glassdoor has 772 Agero reviews submitted anonymously by Agero employees. Read employee reviews and ratings on Glassdoor to decide if Agero is right for you.