3.0
Apr 21, 2021
Recommend
CEO approval
Business Outlook
Pros
-Pay is marginally better than minimum wage -Offers the ability to make decent bonus through OT incentives -Generally good people to work with -Most management tries to make the workplace manageable
Cons
-Care more about the bottom-line than the customer -Constantly barraged about bringing down call handle times (down to the second), not for helping customers but to get to the next call. -Treat service providers like second class citizens that are trying to squeeze as much money as they can out of the company (partially true, but we short change always creating this behaviour) -High stress, fast-paced environment that will break down even the most resilient people -Shut our Canadian location down because we cost too much