Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)
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Dave Ferrick

75% approve of CEO

65% positive business outlook

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews
1.0
Jul 31, 2018
Recommend
CEO approval
Business Outlook

Pros

Their building shields you from the elements.

Cons

I started on a Monday. No training on Monday, no HR info on Monday. Tuesday they expected me to start doing the job...

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Agero Response
7y
Thank you for your review. We are sorry your onboarding and training experience was not a positive one. We have taken your feedback and shared it with our total case specialist team so that improvements can be made.
1.0
Jul 13, 2018

Support specialist

Recommend
CEO approval
Business Outlook

Pros

Almost nothing except flexibility in schedule. And non micromanagement

Cons

The environment here is very clique-based and two faced. There are a few people who might be genuine but you don’t really know because they’re in the clique you know is constantly talking. But that’s not even the worst part. The worst part is the compensation in comparison to the “benefits” and PTO. We have BCBS, and pay $200+ for just health insurance and it isn’t even a good plan. This is for one person. Not for myself and my husband. And it’s JUST BCBS. PTO is not good either. It’s 2 weeks a year accrued over those 52 weeks ONLY IF you work a full 40 hour week. And if you work OVERTIME, that pto that would be owed to you does not get accrued. Let’s say you have 8 hours of pto in your bank. You work 40 hours a week and accrue only 1.54 hours in PTO. If the next ween you work 32 hours and use that 8 hours— you don’t get the full 1.54 hours. You get something like 1 hour. But if you decide to make up your 8 hours lost in overtime the next week and work 48 hours... you still only get 1.54 hours. And you cannot borrow this time which is understandable but if you’re accruing it on a 52 week year, you’ll never be able to take a full weeks vacation. This is regardless if you were out with a serious illness, your spouse was, or you’re pregnant. OH AND, I have to track this because they legitimately will not add in the right PTO you have. They short you on your pay check and are lazy to add it. It makes me feel as though they’re purposely trying to get around having to pay employees what they earn. This week, over a 2 week pay period. I had less than 2 hours banked in my pay statement. I worked full 40 hour weeks in the previous pay period. So I should’ve gotten 1.54 hours per week * 2 weeks at 3.08 hours banked. And what I already had banked in my PTO that was unused before this pay period was 3.84 and SOMEHOW, I now only have 1.85 hours that I can use today if need be. I should have 3.84+3.08 at 6.92 hours. That I can use but I do not.

5.0
Jul 9, 2018
Recommend
CEO approval
Business Outlook

Pros

Great support system with Arise

Cons

Wait times for Alert can be very long some times and metric system doesn't take some things into consideration.

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Agero Response
7y
Thank you for your wonderful review. We appreciate hearing from both current and former associates.
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Glassdoor has 773 Agero reviews submitted anonymously by Agero employees. Read employee reviews and ratings on Glassdoor to decide if Agero is right for you.