Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 60 reviews)); "benefits were good and until the merger hours were unlimited" ((in 46 reviews)); "Work from home, flexible, great people" ((in 44 reviews)); "The people here are great and it really starts from the top." ((in 44 reviews)); "The work life balance was good" ((in 17 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 36 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Petty, Micromanagement, favoritism, lack of vision" ((in 13 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 9 reviews)); "Getting time off is difficult they have a program where if the call center is slow you can leave early if approved but taking days off that you are scheduled for is hard to do." ((in 9 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What Agero locations have received the highest employee ratings?

Atlanta , Dallas , Irving , Nashville , Medford , Boston

Agero reviews

3.5

62% would recommend to a friend

(719 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

719 reviews

2.0

Dec 30, 2024

A Disappointing Experience as a Client Success Manager

Client success manager

Recommend

CEO approval

Business Outlook

Pros

Strong Brand Presence: Agero is well-known in the roadside assistance industry, which initially made the opportunity appealing. Challenging Work: The role provided exposure to managing complex client relationships, which could be a learning opportunity for those who thrive in high-pressure environments. People: I enjoyed the people I worked directly with and most felt the exact same way about the company as a whole - I was warned and did not listen to some of the people who had been there many years,

Cons

Poor Management: Leadership was disconnected from the realities of the role, and decisions were often made without considering their impact on employees. Feedback was rarely solicited or addressed, leading to a frustrating lack of support. No Career Growth: There were no clear paths for upward mobility. Hard work and achievements went unnoticed, with promotions seemingly based more on favoritism than merit. Inadequate Training: The onboarding process was chaotic and disorganized. New hires were thrown into the role with minimal guidance, creating unnecessary stress and making it difficult to succeed. Lack of Employee Support: The overall environment felt dismissive of employee concerns, leaving many to fend for themselves without adequate resources.

Agero Response

1y

Thank you for your feedback. We are always looking for ways to improve and will share your comments with our team. -Agero Talent Acquisition Team

3.0

Dec 27, 2024

Nope

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

People are great to work with, very nice break room... and thwy make sure you get your breaks.

Cons

Bathroom time is considered breaktime everytime you have to go... as a femaleif you are on your last 15 and you have to use the bathroom 5 times, at 3 min each time, That's your 15... they don't allow an additional break.

3.0

Dec 13, 2024

Just so new folks are aware

Customer success associate

Recommend

CEO approval

Business Outlook

Pros

Pay is 15.00 during training and 16.25 in production which is good compared to in person entry level jobs here plus I save on gas and wear since it's remote. Training is good. Benefits seem good. 401k matching 100% on the first 2% plus 50% on the next 4% After a year.

Cons

Any time you get up to stretch or go to the bathroom where you aren't available to take calls, you must take it out of your 15 minute break. If you take your 15 and then have to go do something real quick after, you communicate with your supervisor who then tells you how to handle your call status. If it becomes too frequent you'll be asked to talk to HR about possibly getting an accommodation due to a condition.

Agero Response

1y

Thank you for your feedback. -Agero Talent Acquisition Team

Viewing 55 - 57 of 719 Reviews

Jobs at Agero

Mailroom Administrator

Quality Assurance Analyst

Corporate Strategy Associate

Facilities Administrator

Senior Data Product Manager

Agero

Agero reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

A Disappointing Experience as a Client Success Manager

Nope

Just so new folks are aware

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