Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 59 reviews)); "This is a great work from home opportunity." ((in 46 reviews)); "The people here are great and it really starts from the top." ((in 44 reviews)); "benefits were good and until the merger hours were unlimited" ((in 44 reviews)); "The work life balance was good" ((in 16 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 37 reviews)); "Fire the good supervisors" ((in 17 reviews)); "Petty, Micromanagement, favoritism, lack of vision" ((in 15 reviews)); "not all the supvs are bad managers." ((in 13 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 8 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by demographic groups

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Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

3.0

Jun 23, 2017

Operations supervisor

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Room for advancement and bonus's at all employee positions

Cons

After becoming a supervisor, development and assistance seemed to be very unorganized. In the 1 year that I was a supervisor, I reported to 6 separate OM's who all had different ways of doing things. Also, eventually I was laid off after things got slow. I was not even offered to be demoted.

4.0

Jun 18, 2017

Review from an agent

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is always advancement for your career and multiple opportunities to increase experience through multiple positions.

Cons

The management prefers to talk about the front line as though they are children who do not understand what is going on. While they claim to respect everyone who works for their company, they diction behind closed doors is belittling and often mean to those who are on the front lines of the company. I find that bad behavior is rewarded, while those who work hard and are honest rarely are commended for their work. Rather they are bullied (a seemingly acceptable practice in this work environment) until they resemble those who exhibit bad behavior and management always takes the side of the bully as they are their friends.

5.0

Jun 12, 2017

Best company I have ever worked for!

Total case specialist

Recommend

CEO approval

Business Outlook

Pros

Better pay than competitors in the area. Great benefits plan and the company will match your 401K contribution. Paid vacation time is earned quickly. The company really cares for the employees and is good about showing their appreciation for our hard work. Training is excellent and the support when you hit the floor is plentiful. Plenty of opportunity for advancement. I met the CEO Dave Ferrick once, sitting next to him for a town hall style meeting with other site employees. He was really down to Earth and completely approachable.

Cons

Having to deal with irate, frustrated, and scared customers yelling at you for something that isn't your fault in any way.

Viewing 601 - 603 of 720 Reviews

Jobs at Agero

Corporate Strategy Associate

Quality Assurance Analyst

Lead Data Analyst (Network)

Agero

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Operations supervisor

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Best company I have ever worked for!

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