Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 62 reviews)); "The people here are great and it really starts from the top." ((in 46 reviews)); "Being able to work from home" ((in 45 reviews)); "benefits were good and until the merger hours were unlimited" ((in 45 reviews)); "The work life balance was good" ((in 16 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 37 reviews)); "Fire the good supervisors" ((in 17 reviews)); "not all the supvs are bad managers." ((in 15 reviews)); "Too much favoritism in this company ." ((in 14 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 8 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (720 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

720 reviews

5.0

Sep 8, 2015

Director

Recommend

CEO approval

Business Outlook

Pros

Great technology that helps people in need of help

Cons

Management needs to focus on the core products

5.0

Aug 25, 2015

Great people! Great company!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company cares about its employees at all levels. Great opportunity to make extra money--QRP (monthly bonus based upon performance), incentives, OT, and annual bonuses. Fun monthly events! Good culture where you can make a difference. Constant recognition--gift cards, food, certificates, and activities in the community. Nice co-workers---feels like a family!

Cons

Mandatory overtime, which makes it hard for a good work/life balance. I like the incentives though for working OT! Nice paycheck!

1.0

Aug 10, 2015

Horrible place to work...Never go there

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

There is not one thing good about this company

Cons

Only 2 weeks training..Once on floor NO help at all...Supervisors are always gone, meetings, vacation, no one assigned. Forced OT of 4 hours a day and 4 days a week!!!! My class started with 18 people, by week 4 there were only 4 of us left. They hotseat and the work stations are filthy...asked if they ever got cleaned? Nope. Can I have some cleaning supplies to clean my area? Nope. System out of date, super slow and wrong a lot.....Vendors complain they never get paid from Agero.

Viewing 661 - 663 of 720 Reviews

Jobs at Agero

Corporate Strategy Associate

Quality Assurance Analyst

Lead Data Analyst (Network)

Agero

Agero reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Director

Great people! Great company!

Horrible place to work...Never go there

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