Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 54 reviews)); "Work from home, decent pay." ((in 49 reviews)); "The people here are great and it really starts from the top." ((in 48 reviews)); "benefits were good and until the merger hours were unlimited" ((in 45 reviews)); "The work life balance was good" ((in 16 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 38 reviews)); "Fire the good supervisors" ((in 18 reviews)); "not all the supvs are bad managers." ((in 14 reviews)); "Favoritism, decitful management, lack of truthfulness and open door policy doesnt really exist" ((in 12 reviews)); "Getting time off is difficult they have a program where if the call center is slow you can leave early if approved but taking days off that you are scheduled for is hard to do." ((in 9 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What Agero locations have received the highest employee ratings?

Atlanta , Dallas , Irving , Nashville , Medford , Boston

Agero reviews

3.5

62% would recommend to a friend

(719 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 719 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

719 reviews

2.0

Jan 22, 2021

Difficult

Alert operations analyst

Recommend

CEO approval

Business Outlook

Pros

Decent pay, very good co-workers

Cons

Bad for your mental health. They expect you to work on everything as fast as humanly possible and if you can't meet metrics you just get put on endless warnings which take away your opportunity to use the PTO you accrued

2.0

Aug 4, 2020

Ok

Customer service (csr)

Recommend

CEO approval

Business Outlook

Pros

Benefits and bonuses were alright

Cons

Not enough training resources for some programs

5.0

Aug 12, 2017

Operations Assistant

Operations assistant

Recommend

CEO approval

Business Outlook

Pros

Agero, unlike other contact centers care about their employees. They understand that better employee moral will get a more productive and efficient work environment. Another good thing about Agero is if you work hard, you will be noticed and can promote very quickly if that's what you want. Many pros such as overtime with great incentive, free food days, and discounts at local stores are also an added benefit.

Cons

Agero for some could be quite stressful taking inbound calls as a floor agent. If you take what people can say to you personally over the phone, it might not be the right job for you. When you get a call from a customer, you are getting someone who is in a stressful situation and you have to be able to perform under pressure and take charge to make the customer feel like they are being taken care of by someone who is confident and capable of doing so.

Viewing 715 - 717 of 719 Reviews

Jobs at Agero

Mailroom Administrator

Quality Assurance Analyst

Corporate Strategy Associate

Facilities Administrator

Senior Data Product Manager

Agero

Agero reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Difficult

Ok

Operations Assistant

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