Does Agero pay their employees well?

According to anonymously submitted Glassdoor reviews, Agero employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Agero. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Agero?

62% of Agero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Agero 3.3 out of 5 for work life balance, 3.5 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Agero?

Customer Service Representative (125) , Customer Service Representative (CSR) (30) , Roadside Assistance Agent (22) , Roadside Assistance (20) , Operations Supervisor (14) , Response Associate (13) , Customer Service Agent (11) , Dispatcher (11) , Software Engineer (10) , Senior Software Engineer (9) , Accident Management (8) , Call Center Representative (8) , Response Agent (7) , Total Case Specialist (7) , Customer Service (6)

What are the pros of working at Agero according to real employee reviews?

"Pay is good and shift differential" ((in 60 reviews)); "benefits were good and until the merger hours were unlimited" ((in 49 reviews)); "Work from home, flexible, great people" ((in 46 reviews)); "The people here are great and it really starts from the top." ((in 45 reviews)); "The work life balance was good" ((in 17 reviews))

What are the cons of working at Agero according to real employee reviews?

"Poor Management needs to improve communication with employees." ((in 38 reviews)); "not all the supvs are bad managers." ((in 16 reviews)); "Fire the good supervisors" ((in 16 reviews)); "Too much favoritism in this company ." ((in 14 reviews)); "Poor communication regarding process changes or changes in the company vision" ((in 8 reviews))

What are employees saying about Agero layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Agero layoffs and their outlook for job security at Agero in 2026.

What are the top reviewed Agero locations?

Clarksville , Medford , Tucson , Sebring , Blountville , Boston , Dallas , Houston , Irving , Atlanta , Nashville , Jacksonville , Tri-Cities , Bristol , Phoenix , Albuquerque , Texas City , San Francisco , Bristol , Las Cruces , Johnson City , Orlando , Tampa , Columbia , Tennessee City , Memphis , New Brunswick , Chicago , Illinois City , Richmond

Agero reviews

3.5

62% would recommend to a friend

(720 total reviews)

Dave Ferrick

75% approve of CEO

65% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.5

Culture & values

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Agero has an employee rating of 3.5 out of 5 stars, based on 720 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Agero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

720 reviews

1.0

Jun 17, 2024

Do not waste your time

Operations coordinator

Recommend

CEO approval

Business Outlook

Pros

Work from home options available

Cons

Pay not enough for the work expected Job threatened by upper management once a week closing and removing multiple teams at a time, and tacking on additional work without a pay increase "Sick time" is a joke.

Agero Response

1y

Thank you for your sharing your thoughts with us. Agero greatly values the efforts its employee's bring to the table each and every day. We offer various benefits to allow associates are able to take the time to recharge their batteries. We appreciate your feedback and will keep in mind moving forward. -Agero Talent Acquisition Team

2.0

Jun 11, 2024

Workload Awful, Pay Okay

Roadside assistance representative

Recommend

CEO approval

Business Outlook

Pros

Remote available, training was relatively painless and did show you systems

Cons

Expectations unclear from start, managers unhelpful, overall just left on your own to deal with floods of calls and affiliated towing services that do not want to work with the company

Agero Response

1y

Thank you for your feedback. Agero recognizes the volume of calls that come with being a leader in the service industry. We value the hard work our associates bring every day, and as you mentioned, seek to balance that hard work with a fair salary. We greatly appreciate these thoughts and will keep in mind moving forward. -Agero Talent Acquisition Team

2.0

Jun 6, 2024

complete switheroo type company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

pay. Stay if you want to have no job before a year is up. Because no matter how much you eb and flow with the frequent changes youll never be good enough.

Cons

they draw you in under the guise of it being your last career youll ever had. Gaslight you throughout training as if it is the best job you are going to have, and then after months of fluctuating policy changes, and saying your metrics are good they change and say you are doing awful and make you feel like it is all your fault shortly out of nesting. And good luck if you want hel in TL chats. They ignore you frequently but get mad at you if you have a customer waiting after being told exclusively that you MUST wait on a TL permission to do ANYTHING for a customer. Nightmare show. You ust have nerves of steal, If you try and quit. They will fire you before its done.

Viewing 88 - 90 of 720 Reviews

Jobs at Agero

Associate Systems Engineer

Senior Data Product Manager

Lead Data Analyst (Network)

Quality Assurance Analyst

Senior Data Product Manager

Agero

Agero reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Do not waste your time

Workload Awful, Pay Okay

complete switheroo type company

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