They are actively outsourcing the accounting department to an indian firm and also replacing their workers with AI while also trying to hide that from ownership groups across hotels. They have literally fired people for telling their property teams about layoffs. They laid off a TON of accountants in January of 2026, and then they finished the job the next month by laying off the rest of the accounting department later this year in September of 2026. Extremely scummy stuff.
Low pay compared to industry average and for the work you will be putting in. Definitely expect some weekend work during month-end.
There is absolutely cliques here. I worked here for almost 2 years and was always treated like an outsider who never got a chance to do more work, despite being told that I was a strong employee and getting excellent reviews from my manager. The sad part is that the people gatekeeping aren't that capable themselves.
There are also a lot of people in operations who are undeserving of their title. It's unacceptable that a VPO can get an email sent to them with information literally SPOON-FED to them and then having them respond with "this makes no sense, why is this happening, change this number to make our financials look better," I mean you name it. There's a reason hotel ownership groups are leaving en masse (literally have lost 50% of hotels in 2 years) and it unfortunately is evident at the operations level.
At this point, I think its safe to say that they do not care for their employees, both the ones out in the field and the ones in the office, unless you are senior management of course. Maybe if you play your cards right and suck up enough to senior management, mr. craig will take you on a plane ride!
C-Suite employees in charge of decision making are dropping the ball at every step as well, making extremely puzzling decisions (like letting hotels willingly leave their already-shrinking hotel portfolio) that are sure to finish off this business.
