Is Airbnb a good company to work for?

Airbnb has an overall rating of 4.0 out of 5, based on over 3,254 reviews left anonymously by employees. This rating has decreased by 5% over the last 12 months. 77% of employees would recommend working at Airbnb to a friend and 65% have a positive outlook for the business. The best reviews about Airbnb have been left by employees working as Recruiter , Project Manager and Software Engineer .

Does Airbnb pay their employees well?

According to anonymously submitted Glassdoor reviews, Airbnb employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Airbnb. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Airbnb?

77% of Airbnb employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Airbnb 3.9 out of 5 for work life balance, 4.0 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Airbnb?

Software Engineer (141) , Senior Software Engineer (67) , Host (66) , Customer Service Representative (60) , Safety Specialist (50) , Customer Experience Specialist (47) , Data Scientist (35) , Manager (31) , Claims Specialist (30) , Program Manager (30) , Account Manager (29) , Project Manager (29) , Customer Service (28) , Market Manager (26) , Photographer (26)

What are the pros of working at Airbnb according to real employee reviews?

"We have a great downtown office and culture is at the center of many decisions made." ((in 373 reviews)); "A great benefit that allows you to connect with your loved ones at the end of the year." ((in 205 reviews)); "good work life balance and pay good." ((in 102 reviews)); "+ great team and colleagues" ((in 86 reviews)); "Fully remote and good pay" ((in 68 reviews))

What are the cons of working at Airbnb according to real employee reviews?

"Disorganized procedures with poor management." ((in 103 reviews)); "The salary was low for the work" ((in 61 reviews)); "The company has some serious ethical issues under the hood which are covered up by senior leadership and "Talent/Employee Relations"." ((in 54 reviews)); "Went through two different managers in less than a year which can greatly impact performance reviews." ((in 54 reviews)); "Middle management is inexperienced and insecure, adding needless pressure on already overworked agents." ((in 25 reviews))

What are employees saying about Airbnb layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Airbnb layoffs and their outlook for job security at Airbnb in 2026.

What Airbnb locations have received the highest employee ratings?

Denver , Los Angeles , Washington , Miami , San Francisco , Portland , New York , Seattle

Airbnb reviews

4.0

77% would recommend to a friend

(2,371 total reviews)

Brian Chesky

85% approve of CEO

65% positive business outlook

Ratings by category

4.2

Diversity & inclusion

4.1

Compensation and benefits

4.0

Culture & values

3.9

Work/Life balance

3.4

Senior management

3.4

Career opportunities

Airbnb has an employee rating of 4.0 out of 5 stars, based on 2,371 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Airbnb employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Jul 13, 2014

Generally good but lack of accountability in work can be maddening.

Customer experience lead

Recommend

CEO approval

Business Outlook

Pros

I've met some of the most interesting and unique people from all backgrounds here; I can say that for most of my working time here I have genuinely loved my team and my colleagues. I've also had a lot of freedom to act and take decisions without tons of oversight, and I felt very empowered and happy about this. The compensation and benefits are good.

Cons

The freedom I mentioned above has started to go away; as they attempt to run themselves like a real company and not a start-up, there is a sensation of an iron fist clamping down on us. Trying to become a real company (with accountability, transparency, and future profitability) without becoming corporate is hard. Right now I don't feel that Airbnb is doing very well with that.

2.0

Feb 13, 2020

No people managers at this company!

Market manager

Recommend

CEO approval

Business Outlook

Pros

Good benefit, good pay, but no different than other top tech companies.

Cons

Most of the managers are extremely young and the company does not invest in training managers to be a good people leader. Worst of all, during our most recent global team meeting, someone asked if a good people manager means one who takes time and effort to grow each team member, our senior leader said it means to do whatever it takes to hit the target!

1.0

Jan 8, 2017

A dying unicorn ... all because of politics!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Beautiful office space, talented co-workers, amazing meals and perks (such as travel coupons). Founders are sincere and seem to really care about the culture - demonstrated with initiatives that engage all global employees once a year.

Cons

Airbnb has become HIGHLY political, and this behavior is encouraged from the top executives for the past year. This has generated many problems: employees are fighting to survive, recognition is based on relationships (not work). This has created a pseudo “Lord of Flies” working environment. Top executives are disconnected from the users and the product. Transparency and sharing of knowledge is non-existent. You need to know the right people in order to know what’s happening. Some execs don't even come from tech companies, but from old-school Fortune 500 companies, and it shows.

Viewing 52 - 54 of 2,371 Reviews

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Jobs at Airbnb

Lead, Advanced Analytics, Product

Lead, Advanced Analytics, Product

Senior Staff Machine Learning Engineer, Guest & Host

Audiovisual Infrastructure Engineer

Senior Staff Machine Learning Engineer, Data & Eval

Airbnb

Airbnb reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Generally good but lack of accountability in work can be maddening.

No people managers at this company!

A dying unicorn ... all because of politics!

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