Airbnb reviews

4.0

78% would recommend to a friend

(2,377 total reviews)
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Brian Chesky

86% approve of CEO

66% positive business outlook

Airbnb has an employee rating of 4.0 out of 5 stars, based on 2,377 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Airbnb employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

2K reviews
2.0
Jun 1, 2013

Reactive, Contrived and Chaotic

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The product is innovative. Opportunity to advance if you are based in San Francisco. I hear health benefits for some USA staff are good.

Cons

Internal re-branding does not fix issues of morale and results in organisational chaos. No one knows who does what and reports to who anymore except a few key people in upper management. Broken tools for users and employees which are never to be fixed in favor of new tools that break quickly never to be fixed... Everything is ego driven. This is not pleasing to the court. Every major issue is reacted to. Reaction in business is a symptom of management that does not listen to employees who see a larger problem looming. Processes are are over thought and contrived. Think of ways to reward employees who work with upset and angry users daily. A reward certificate is just a piece of paper. Employees who are difficult to work with are promoted then become even more difficult to work with. Benefits for employees hired in 2011 (post-EJ scandal) are being stripped away. If you don't want the remaining remote staff, take the steps to do the right thing and offer severance and any other transition assistance possible. They need their jobs because job markets are bad, so they're not quitting without even a small safety net no matter how much pressure you place upon them to quit. Offer time for long time employees to properly train new employees, that I understand you've moved from an almost defunct department to newly re-branded and further broken out departments. Paying new, HQ based, bottom tier employees more than long-time bottom level employees who are at advanced levels and who also live high COL cities is an insult. "Make their lives easier, not harder." Extend this to your own, hard working employees. Telling them to do it themselves is not only insulting but telling of true core values at play. The creedos are not extended to employees. Employees are also hosts and guests. Staff knows exactly what it means when upper management says "you'll be taken care of" and those words are feared.

3.0
Dec 18, 2017
Recommend
CEO approval
Business Outlook

Pros

Great benefits, breakfast/lunch/dinner provided, culture, perks of being in SF (SF employees are paid more than other offices due to high housing costs)

Cons

A-typical millennial/startup/liberal culture. Good luck fitting in if you don't agree with their political, progressive opinions. Unattainable goals from upper management and the goals are constantly changing. The plan handed to you on Monday from the manager is then changed by Wednesday, but the results are still expected minus two days-be ready to work long hours

1.0
Aug 9, 2017

This place is a dumpster fire

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Typical Silicon Valley perks like free food, flexible hours, etc.

Cons

Toxic work environment. Terrible management. People are only looking out for themselves and managing up, and trying to appear as if they know how to run a company. Zero transparency. They'll throw you under the bus instead of taking responsibility for their reports. This trickles down from the top.

Viewing 61 - 63 of 2,377 Reviews

Glassdoor has 3,260 Airbnb reviews submitted anonymously by Airbnb employees. Read employee reviews and ratings on Glassdoor to decide if Airbnb is right for you.