Airbnb reviews

The job itself was miserable. I could never make everyone happy. I had to solve problems between the Hosts and the Guests. And often times both people felt like they were in the right. (someone is almost always wrong) I was constantly in the middle of two adults arguing. The phrase: "The customer is always right" doesn't really work when the Host and the Guest are both your customers. So often times solutions would leave one party unhappy which was very stressful for me. I didn't like feeling that way. Ultimately I left because I just wanted a Job that was less negative and stressful. But I do want to mention that this was just the nature of the job, it is not Airbnb's fault. Overall I feel very happy with the company and did not leave on bad terms. It just wasn't for me.

I perceived the culture was declining, not because of remote. It felt like after IPO there were deliberate choices to be different from the previous Airbnb that affected all level of workplace.