This company is extremely misleading. It is indeed a call center. During training a manager verbatim told me, “I don’t want to scare you but the job has aspects of a call center”. It doesn’t have aspects of a call center, it IS a call center. This company borderlines clocks your every move, you have to notify slack any and every time you leave your desk. A few hours into my second day of training, the trainer intrusively asked about my home-life, if my daughter would be home with me while I was working and asked if my sister lived with me, whom was watching my daughter for the duration of training. This crosses a personal boundary. The trainer then said he needed to speak with his director and prompted me to speak with HR. I had 2 meetings with HR where they said my child would interfere with their metrics. A child who had not disrupted any training. I was given the ultimatum of being terminated or finding childcare within 2 weeks in order to return to work. I reminded them that they were only paying me $24/hr and at that rate it’s impossible to find childcare in the state I live in. On the deadline of the 2 weeks HR attempted to revise my words once I requested a label to ship back the equipment. I was asked to confirm that I was resigning, when by definition of their words I was being terminated. They are sneaky and try to CYA after each impulsive statement they made. After HR gave me an ultimatum, they changed the verbiage around their telecommuting policy in the handbook. Not to mention the training email they sent me 3 days prior to my first day specifically stated, “If you have children or pets nearby, please be mindful of their presence to minimize disruptions during training”. I was desperate, overqualified and applied and even accepted the offer. As someone else advised, keep looking unless you are truly desperate. Airspace sets unrealistic expectations without clear communication.
