Alaska Airlines reviews

4.1

79% would recommend to a friend

(1,727 total reviews)
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Ben Minicucci

78% approve of CEO

78% positive business outlook

Alaska Airlines has an employee rating of 4.1 out of 5 stars, based on 1,727 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Alaska Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

2K reviews
1.0
May 4, 2016
Recommend
CEO approval
Business Outlook

Pros

The health benefits are good - 401k -

Cons

They pay is too low for the abuse you take on a daily basis. If you are full time you must work mando OT - if you don't sign up for it, the supervisor's sign you up for it. You cant be late - not even a minute...they will fire you. You can't hang up on anyone - or they will fire you. You cant transfer a call - or they will fire you. You work all they time so you never get to use the flight benefits.....Management never speaks to you - and heaven forbid if you talk to your neighbor - management comes out of their glass offices and tells you to get back to work. You have NO interaction with any of your co-workers - so on breaks - no one speaks to one another. They make you work when you are sick, so you are always sick - because they never clean the office. The floors are filthy, the break room is filthy, the vents have fuzz all over them. There are so many rules - they even control what kind of bag you bring your lunch in....they have no compassion for their employees, yet you have to watch empathy and compassion videos for training - The company works you like a sweatshop-work til you drop dead.

2.0
Mar 10, 2016
Recommend
CEO approval
Business Outlook

Pros

Travel Benefits. Home Agent option.

Cons

Low hourly rate, poor management, no holidays or vacation. Sick time is accrued, but if you use it more than 3 times a year you are penalized. Mandatory overtime (3 hours) happens more often then not--the only way to avoid the mandatory overtime is by volunteering and working 2 hours of overtime. There are more than 200 shifts to bid on your own time, but only on an office computer. Seniority is based on age within a group of new hires, the youngest agent gets whatever is left.

1.0
Mar 4, 2019
Recommend
CEO approval
Business Outlook

Pros

Free flights and the CEO doesn’t have any idea what is going on with department heads.

Cons

Worst management in the HR Department. No growth, low pay, no career path, lies. Do not even work here if you’re an HR Professional. Not one of member of management has emotional IQ above a 5th grader.

Viewing 7 - 9 of 1,727 Reviews

Glassdoor has 1,888 Alaska Airlines reviews submitted anonymously by Alaska Airlines employees. Read employee reviews and ratings on Glassdoor to decide if Alaska Airlines is right for you.