Alaska Airlines reviews

If you have previous airline experience, the first thing you will notice is how Alaska tries super hard to act like a big airline, but just doesn't get it. Policy is a free-for-all and open to interpretation, We are using archaic (think 1993) technology, very little support from management or your "lead" agents, there is zero overtime (Despite it being a selling point at the interview), Zero opportunities for advancement (Unless you're willing to relocate to Seattle), You live and die by your stats, not your level of customer service.

You can't get time off to use flight benefits for yourself unless you've worked there forever. Airport employees are indifferent about helping fellow employees get to their destination. The salary is ridiculously low. The workload is unbelievable. You will answer phones nonstop. The job managed to be both boring and stressful. All calls monitored and evaluatiins are extreme and unhelpful except for the person checking off boxes. Expect to be Micromanaged at every turn. Don't pee too often or you will have to explain. The benefits aren't bottomline great either. The software is complicated and clunky. It's a union job without normal union pay.