Is Alaska Airlines a good company to work for?

Alaska Airlines has an overall rating of 4.1 out of 5, based on over 1,890 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 79% of employees would recommend working at Alaska Airlines to a friend and 79% have a positive outlook for the business. The best reviews about Alaska Airlines have been left by employees working as Airline Pilot , Customer Service and Concierge .

Does Alaska Airlines pay their employees well?

According to anonymously submitted Glassdoor reviews, Alaska Airlines employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Alaska Airlines. This rating has been stable over the past 12 months.

How satisfied are employees working at Alaska Airlines?

79% of Alaska Airlines employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alaska Airlines 3.7 out of 5 for work life balance, 4.1 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Alaska Airlines?

Flight Attendant (328) , Customer Service Agent (131) , Customer Service Representative (72) , CSA - Customer Service Associate (68) , Reservations Agent (55) , Manager (26) , Customer Service Agent (CSA) (25) , CSA (24) , Customer Service (16) , Ramp Agent (16) , Customer Care Representative (14) , Aircraft Maintenance Technician (13) , Airline Pilot (13) , Reservation Sales Agent (13) , Senior Software Engineer (13)

What are the pros of working at Alaska Airlines according to real employee reviews?

"Great benefits and very flexible." ((in 213 reviews)); "Flight benefits are great and perfect for interns to travel to different places together during the weekends." ((in 200 reviews)); "you get to travel for the job and a lot of the people you work with are great!" ((in 111 reviews)); "They have great travel benefits and medical" ((in 100 reviews)); "Great coworkers and love the uniforms!" ((in 65 reviews))

What are the cons of working at Alaska Airlines according to real employee reviews?

"long hours its cold and icey" ((in 39 reviews)); "The salary is low and the hours are hard." ((in 24 reviews)); "Upper management is extremely indecisive and unorganized, causing wasted design time, an unnecessary amount of revisions, and sometimes just throwing entire projects away and starting over." ((in 19 reviews)); "Corporate manager" ((in 14 reviews)); "It's very hard to move around in the company because there's so much favoritism." ((in 14 reviews))

What are employees saying about Alaska Airlines layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alaska Airlines layoffs and their outlook for job security at Alaska Airlines in 2026.

What are the top reviewed Alaska Airlines locations?

Seattle , SeaTac , Los Angeles , San Francisco , Portland , Anchorage , San Diego , Phoenix , Boise , New York , Chandler , Chicago , San Jose , Dallas , Kent , Las Vegas , Dulles , Newark , Fairbanks , Burlingame , Denver , Boston , Tukwila , Alaska , Juneau , Ketchikan , Austin , Santa Ana , Oakland , Santa Barbara

Alaska Airlines reviews

4.1

79% would recommend to a friend

(1,729 total reviews)

Ben Minicucci

78% approve of CEO

79% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Alaska Airlines has an employee rating of 4.1 out of 5 stars, based on 1,729 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Alaska Airlines employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

2K reviews

3.0

Sep 8, 2008

Alaska Airlines is holding their own.

Senior systems analyst ii

Recommend

CEO approval

Business Outlook

Pros

The best thing about working at Alaska Airlines is the travel benefits (when you get to use them). Most of the systems are new and pretty easy to support. Those we have written in the past are getting a lot of attention and may be replaced soon. Most of our duties now consist of vendor relations and management.

Cons

Well although we are doing better than most airlines we still are not seeing much profit sharing. Planes are full but at such a low price per seat we are just barely able to cover the cost of fuel. Stocks are down to an all time low, So we are all hoping for a new destination that everyone is willing to pay top dollar to visit.

2.0

Jan 2, 2012

Frustrating and Unfulfilling

Designer

Recommend

CEO approval

Business Outlook

Pros

- The individuals are nice enough to work with. - They are flexible with their hours and personal time off.

Cons

- If felt like, I imagine, working in a cave. The building was run down and had all sorts of issues. Even the light fixtures and sinks wouldn't work properly. - Management would give little respect to those working under them. - Many people were not qualified to work in their positions. - No "perks" and terrible benefits. - Little to no recognition given. - One person would be expected to do the work of an entire team. Meaning positions were not filled and people were over worked.

3.0

Nov 27, 2011

Good benefits, but lowish pay.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good benefits. Good coworkers and friendly/open management. Supportive of work/life balance I wasn't there for very long so I can't say much more.

Cons

Some of the technology is old and outdated.. Pay is low compared to some other industries, but the benefits are great.

Viewing 1693 - 1695 of 1,729 Reviews

Jobs at Alaska Airlines

Customer Service Agent - SEA

Customer Service Agent

Customer Service Agent

Customer Service Agent (up to $6,000 hiring bonus)

Guest Experience Service Excellence Manager

Alaska Airlines

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Alaska Airlines is holding their own.

Frustrating and Unfulfilling

Good benefits, but lowish pay.

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