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      Alchemer

      Engaged Employer

      Alchemer reviews

      3.2

      44% would recommend to a friend

      (160 total reviews)

      Marty Mrugal

      62% approve of CEO

      44% positive business outlook

      Ratings by demographic groups

      Alchemer has an employee rating of 3.2 out of 5 stars, based on 160 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Alchemer employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      160 reviews
      4.0
      Apr 8, 2017

      Not for the faint of heart

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lot of opportunity for growth. Competitive salary and great benefits. 100% self motivating work environment. No dress code and 4 legged friends are welcome. The culture is great, free snacks and food is big plus. A lot of companies talk up their cultures, but SurveyGizmo backs it up with a level of authenticity that's rare to find. Sr. leaders are actual leaders, not just managers holding down leadership roles. The company is growing so there's lots of opportunity for growth

      Cons

      On-boarding training should be improved before new employees are thrown in the fire. The first couple of weeks can be very confusing on where to find the information you need that pertains to your job.

      2.0
      Jun 18, 2015

      Good people and benefits, poor leadership and development

      Customer support hero
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are genuinely nice and very smart people that work here. Good benefits, the CEO has a great attitude and knows his software and cares about his company and you can feel it, which is so awesome. Great place to learn and hone your skills. Little to no supervision so you work as much as you need to.

      Cons

      Extreme lack of leadership and development. Surveygizmo just doesn't really have any of either for its employees. I read in another review here where the CEO admits to management being inexperienced. This is not only an understatement, but he forgets to mention that unlike other employees that go through a probationary period here, once a person is put in a management spot they seem to be untouchable, no matter how unprofessional they get. I have witnessed on many, many occasions managers crying all over the office, crying AT employees, hitting on other departments employees in and out of work, and generally failing their team as a role model and leader. I remember asking for reasons behind a few newly implemented strategy and managements response was almost always "we need to do it so the CEO can see us fail and then we can do it another way". Wow. Way to inspire. It's not inexperience that bore such statements, because these things still happen after them being in the position for almost years. It's the wrong kind of leadership, and it affects us all.

      avatar
      Alchemer Response
      11y
      Hey there! Thanks for the review. I hope that life has been treating you well! I got your feedback loud and clear. I definitely think your experience was awful and I'm very sorry about that. I don't have any illusions about how unhappy you were or why. You know, it's interesting -- there are so many perspectives in a business and all of them are valid. My perspective on managers is much different than a team's can be. I think there are three core objectives for every manager. They need to execute the mission of the organization and department, they need to build a team (and every new manager changes it) and they need to empower and provide feedback to individuals. Each manager ultimately needs to excel at all three equally, but they won't at first. However, the one that at our stage, and with so much riding on our shoulders that I can't live without is number one. The manager in question is learning rapidly, took the experience and my coaching about it to heart. In this case, while I hear you and support everything you do going forward, the manager has my total support. Not becuase I am denying you two had bad interactions (oh boy, did you), but because they are the manager that has built a customer support team that I'm incredibly proud of. Sure, there's room for improvement, and plenty of skills that need to be learned and honed. However, every member of that team (manager included) is an awesome people that I love working with! I'm sorry that you guys didn't get along better. I hope you don't think I didn't hear, listen, know or understand your perspective. I watched everything... and I never took anyone's word. Sadly, in this case, it doesn't change my decisions or the outcome, but I hear you! Good luck on all your endeavors and I hope you can rest easy knowing that I do hear you. Sincerely, -Christian CEO
      5.0
      Jan 16, 2024

      Excellent Place to Work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working at a place that actually helps make a difference for its customers. Great management team Great people.

      Cons

      I don't have any cons.

      Viewing 58 - 60 of 160 Reviews
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      ReviewsAlchemer reviews

      Glassdoor has 165 Alchemer reviews submitted anonymously by Alchemer employees. Read employee reviews and ratings on Glassdoor to decide if Alchemer is right for you.