Alchemer reviews

From someone who has been with the company for 3 years: - The company takes great care of employees which is evident in their actions even more so than their words. This includes our benefits, promotions, food provided by the company (so much food), the culture that leadership has built, and the training that the company gives to their employees (both product/job-specific training and career development training) - Leadership (From CEO all the way down to managers) is very open about current business wins, business challenges, and the future direction of the company. - I feel as though hard work and success are well rewarded. I have had multiple people on my team promoted to new positions and people from other teams promoted to my team. Additionally, there are internal channels and meetings where we regularly share and celebrate individuals for big wins throughout the year. - In my experience, leadership tends to generally care about the success and well-being of individuals just as much as they do teams. - For remote employees, the company regularly flies employees to the office to spend time with their teams and engage with other teams face-to-face, - The company allows employees at all levels to have a voice in the business, get involved with the business or programs that we are running, and find new and creative solutions to business challenges if you want to branch out from your normal responsibilities. It really allows you to take control of your career. - The company as a whole feels like it is moving in a positive direction!

Hands down best company I have ever worked for in my 10+ years of customer service / technical support. Right off the bat you get an hour long meeting with every member of the C-team and get to ask them anything you want! It’s extremely personable and informative. They really made me feel like a part of the team and not just another cog in the machine. Huge ups for that! The company culture is absolutely outstanding! I’ve never worked alongside such amazing individuals with such knowledge and willingness to share that knowledge! Open and inviting doesn’t even begin to cover it. It felt like the team and career I had always been searching for, without a doubt. Not just in my dept either, but across the whole board. Everyone is friendly and caring, no matter who you are or what you look like. They cater food weekly and they have a fully stocked kitchen with a fantastic office manager, who's always going above and beyond to make sure everyone is taken care of. The facilities themselves are outstanding as well. Rising desks, ping pong and foosball in the break room, not to mention a beer fridge!? You can take the company bikes out when you need some fresh air, and they even have showers for when you get back! I could go on and on.. This isn’t even scratching the surface of how amazing this company is. Their Survey platform has virtually limitless capabilities and a support team the likes of which I have never seen before. True heroes on that team, no exaggeration! I was welcomed with open arms and given every possible tool I needed to succeed. The training was phenomenal and the trainers themselves were amongst the most genuine and amazing human beings I have ever met. They had an answer to every question I asked and if they didn’t, they knew exactly where to find it. I’ve never learned so much in such a short amount of time than I did while working here. They took a lowly customer support rep in and gave him the skills and knowledge to grow and learn in a way he didn’t think possible. My only regret is that I didn’t have enough brain space to digest it all in the time I had. My team mates were so willing to help me understand anything and everything. They were patient and kind, and I am a better man for having known them. Their knowledge base and customer facing articles are rivaled only by Apple, and I think they’d still give Apple a run for their money. I have endlessly nice things to say about this company and the wonderful people that make it up, because it was an honor to be employed here.