The cons working here vary, I think it depends mostly on what part of the business you are in and who your manager is. I have very few complaints other than the expectation to service multiple clients increases the margin of error in performance. For example as a rep you may start off servicing and being trained on only one client but that can evolve up to 6-7 clients. (The most I’ve heard of a team being trained on) While more clients doesn't always equate to more call volume. It can be confusing at times because the plan rules differ between clients. Lots of information and knowledge to keep track of.
You get your PTO balance in increments every pay period. I would like to see it that at least half of your annual total vacation time paid to you at the beginning of the year. You would have to wait until the end of the year to have earned all of your PTO.
Some say the pay isn’t great. I think this can be attributed to poor/lack of negotiation when getting an offer. However, I do have reason to believe that the compensation ceiling may be lower than average. You’d have to do your own research. Most importantly advocate for yourself.
I’d also say these aren’t all true cons but rather things to be considered as an applicant. These are the expectations for this role.
