Is Alight Solutions a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Alight Solutions have rated their employer with 2.2 out of 5 stars in 59 Glassdoor reviews. This is a lower than average score with the overall rating of Alight Solutions employees being 3.2 out of 5 stars. Search open Customer Service Representative CSR Jobs at Alight Solutions now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Alight Solutions .

Does Alight Solutions pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Alight Solutions with 1.7 out of 5 stars based on 59 anonymously submitted employee reviews. This is 52.2% worse than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Alight Solutions.

What are the top reviewed jobs at Alight Solutions?

Customer Service Representative (184) , Customer Care Representative (124) , Client Specialist (101) , Client Manager (92) , Health Pro Consultant (71) , Customer Service Representative (CSR) (66) , Workday Consultant (56) , Project Manager (54) , Customer Care Representative (CCR) (48) , Consultant (43) , Director (43) , Systems Analyst (43) , Associate (39) , Manager (37) , Software Engineer (34)

What are the pros of working at Alight Solutions according to real employee reviews?

"Benefits are good and reasonable" ((in 244 reviews)); "Work from home was good" ((in 238 reviews)); "Ability to work remotely and they were able to strike a good work/life balance" ((in 223 reviews)); "Great people and very diverse" ((in 189 reviews)); "Colleague culture is good and comfortable to work" ((in 103 reviews))

What are the cons of working at Alight Solutions according to real employee reviews?

"Low pay and difficult to get promoted" ((in 194 reviews)); "Poor management..too many followers & not enough leaders" ((in 133 reviews)); "No training at all for freshers and experienced" ((in 119 reviews)); "Unexpected and frequent layoffs" ((in 64 reviews)); "Delayed sometimes and no bonus" ((in 44 reviews))

Skip to content Skip to footer

Notifications

Alight Solutions

Alight Solutions Customer Service Representative CSR reviews

2.2

32% would recommend to a friend

(59 total reviews)

Rohit Verma

Not enough data to show CEO approval

36% positive business outlook

Ratings by category

2.7

Diversity & inclusion

2.2

Career opportunities

2.1

Work/Life balance

2.1

Senior management

2.0

Culture & values

1.7

Compensation and benefits

Customer Service Representative (CSR) employees have rated Alight Solutions with 2.2 out of 5 stars, based on 59 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have an average working experience there. Alight Solutions is rated 36% below average by Customer Service Representative (CSR) professionals compared to other employers within the Management & Consulting industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

59 reviews

1.0

Feb 22, 2026

Horrible Company - avoid at all costs

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

There are no pros of working for this company.

Cons

Failed to pay employees for all time worked. Supervisors directed us to not record time worked over 8 hours (which is illegal). Horrible HR - unable to get answers to basic HR questions. Difficult to get payroll errors fixed. Zero job security regardless of tenure and performance.

1.0

Jan 18, 2026

Not worth it

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home. No commute

Cons

Bad management, no work life balance. Bad training

4.0

Dec 20, 2025

Great first job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Competitive salary for 40 hours a week

Cons

Major changes in executive leadership

Alight Solutions Response

6mo

We’re glad Alight was a great first job and that you found the pay competitive. We’re excited to keep growing as we move through leadership changes and make these transitions a positive experience for our colleagues.

Viewing 1 - 3 of 59 Reviews

Jobs at Alight Solutions

Customer Service Manager-Retiree Health Solutions-Temporary

Senior Manager, Client Management-Alight Leave Solutions

Navigation Care Coordinator - Virtual

Customer Service Agent- Virtual - Temporary

Customer Success Leader-Healthcare Navigation Solutions

Alight Solutions reviews FAQs

Alight Solutions reviews Alight Solutions Customer Service Representative (CSR) reviews

Alight Solutions

Alight Solutions Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Horrible Company - avoid at all costs

Not worth it

Great first job

Jobs at Alight Solutions

Alight Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Alight Solutions reviews FAQs

Jobs at Alight Solutions