Decent job, terrible management
Pros
Remote work, decent pay, and love the coworkers I work with.
Cons
Micromanagement, job description always changing and increasing without pay increases. Little chance of advancement, several complicated systems that go down almost on a weekly basis, management has a toxic relationship with its staff. Will expect you to “go with the flow” for “business needs” and will change your schedule with a week notice, quality assessments is inconsistent. HR is not existent. Burnout is rampant among employees, and union busting is STRONG here. Members are often abusive towards us and management does not protect us. Training is extremely lack luster, and communication between departments are also nonexistent. Several departments are at war with eachother. Concerns and problems brought to management are often pushed back to us, and the “whip” cracks often. Instead of fixing problems agents report, it’s often turned around on us and told we need to work harder and no fault of the company or the systems at play. Also terrible PTO benefits, no sick leave. Management doesn’t approve leave until a month before the date.