Alignment Healthcare reviews

The benefits are really expensive out of payroll and the coverage is awful. I couldn’t afford to need care. All plans offered have high deductibles, high out of pocket maximums, and some basic care isn’t included. This is really sad that we had to serve members who had great benefits at no cost to them but the workers can’t afford to see a doctor ourselves.

-horrible system from the age of the dinosaurs -The staff is not properly trained -There is not proper couching -The attendance policy is extremely strict, as even a one-minute delay results in an occurrence, which can add pressure in day-to-day work. -During a call evaluation, I was scored as not offering the authorized representative form. After reviewing the call recording, I confirmed that I had provided this information, indicating a discrepancy in the evaluation. My supervisor offered rebuttal Supervisor supported rebuttal request, but it was denied the lie. -A large portion of calls consist of repeat contacts from members who do not feel confident in the accuracy or completeness of the information previously provided members always call back. -There is a lack of regular group meetings, which can make communication less effective. -Horrible place to work