Skip to contentSkip to footer
employer cover photo
employer logo
employer logo

Allstate

Is this your company?

Allstate Customer Service Associate reviews

4.1

79% would recommend to a friend

(10 total reviews)
avatar

Thomas J. Wilson II

98% approve of CEO

95% positive business outlook

Ratings by category

4.6

Diversity & inclusion

4.6

Compensation and benefits

4.5

Culture & values

4.3

Career opportunities

4.2

Senior management

3.9

Work/Life balance

Ratings by demographic groups

Reviews by job title

10 reviews
4.0
Nov 19, 2022

Great company

Customer service associate
Recommend
CEO approval
Business Outlook

Pros

Work from home. Fair pay. Benefits include both 401K and Pension.

Cons

Metrics. Constantly talking about performance metrics.

2.0
Sep 2, 2022

You’re just a machine

Customer service associate
Recommend
CEO approval
Business Outlook

Pros

PTO, benefits, VTO, WFH, and training was thorough

Cons

You are just a machine to them. I had a full mental breakdown while working from home because they required me to work mandatory overtime. My schedule was reduced to 32 hours a week because I was a full time student and they would not let me opt out of the OT and my grades slacked because of it. They get mad if you put yourself in a non production mode to go to the bathroom because it’s considered “break time”. Micromanaged from the day I started.

Viewing 4 - 6 of 10 Reviews
Related searches: Allstate Customer Service Associate jobs | Allstate Customer Service Associate salaries | Allstate benefits | Allstate Customer Service Associate interviews | Allstate conversations
Allstate reviewsAllstate Customer Service Associate reviews

Glassdoor has 11,912 Allstate reviews submitted anonymously by Allstate employees. Read employee reviews and ratings on Glassdoor to decide if Allstate is right for you.