Allstate reviews

3.5

55% would recommend to a friend

(11,235 total reviews)
avatar

Thomas J. Wilson II

64% approve of CEO

54% positive business outlook

Allstate has an employee rating of 3.5 out of 5 stars, based on 11,235 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Allstate employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

11K reviews
3.0
Jul 28, 2012
Recommend
CEO approval
Business Outlook

Pros

They are a stable company. Although they are constantly harassing everyone about their metrics, they will never cut jobs and they will never fire anybody. They have a pension program, for now, which few other companies still offer. They give raises annually. Most employees have four to six weeks of paid time off. Some have more (time off is based on years of experience). Good team atmosphere. All of the employees are friends with eachother and with (most of) the managers.

Cons

Again, they are constantly harassing everyone about metrics. Right now, they are very focused on cutting costs and raising revenue. This means cutting back on things that only employees see, like health care coverage, mileage compensation, and pay raises. It also means hyper-focusing on metrics.

4.0
Jul 25, 2012

For the most part I can't complain

Recommend
CEO approval
Business Outlook

Pros

Paid time off, opportunity to purchase extra time off, managers very nice and willing to help with any questions or escalations, associates very friendly

Cons

Call volume can be stressful at times since you are asked to hit a certain metric when it comes to call waiting times for a customer, one customer can really ruin your whole day, metrics seem to be increasing, job can cause a lot of burn out and stress if you're not careful, high turnover rate, pay is low compared to other companies with same position, company says take care of customer, but in order to make numbers sometimes you would have to look for the companies best interest instead of the customers, management says not a numbers game even though they are constantly tracking your numbers and providing you with daily, weekly, monthly, and yearly updates, no upward mobility at least in my office

1.0
Jul 17, 2012

Over twenty years, staff level

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent benefits and profit sharing.

Cons

What have you done for us lately attitude by upper management. No loyalty to employees. Everyone is expendable.

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Glassdoor has 11,876 Allstate reviews submitted anonymously by Allstate employees. Read employee reviews and ratings on Glassdoor to decide if Allstate is right for you.