I started as a inside trainee adjuster. The training was completely useless. We had 1.5 months of actual training before we started taking claims and they left us so unprepared. Every week we had a new facilitator, it was a few hours a day in a meeting then left to read or watch videos about the company. They constantly told everyone that it is "on the job learning" so they couldn't help when everyone asked if they could show us how to handle a claim from start to finish. We'd review one system a day, not even in the order of how and where we should get started on a new claim. Once we were out of training, we have ZERO resources aside from our manager and team. They didn't teach us how to use their "google" to find answers. Their "google" was absolute trash and didn't even have the answer half the time. For me, right out of training my manager left for another department so I was left alone for ONE MONTH with no team, no references on who the managers were in our region, literally forgotten about. When I finally got a manager, she was completely new to property and could barely assist yer team of new adjusters. When we'd tried to ask other managers, she'd get upset that we didn't go to them. God knows how many times I've followed her directions then got thrown under the bus for "doing itraining. We'd even get talked to because we didn't do something right and we weren't even taught about the procedures. You'll get a survey for every step of the claim and if you get anything below a 7, a manager will speak to you then have you call the customer to ask why they felt that way.
You eventually get assigned 5 claims a day and have to work all those plus be open on the phone to answer incoming calls from customers about other adjusters claims.
OH, I specifically asked when I was accepting the job if I will have to work weekends, they stated NO. Well, you will have to work one Saturday a month and that schedule they tell you in the beginning? It'll never come. You have to bid for a new schedule each year.
I also asked if it was hourly, they told me yes; not once did anyone say while I was accepting the job that we would become salaried. Everyone in my team was shocked and upset when the weekend shift and switching to salaried came about. It was standard for the company, it was part of "graduating" from training after 9 months.
From day one you are set up for failure and if you are good, they'll find a reason on why you're not good enough.
The retention is absolutely horrible. When I left after 7 short months, there was 3 people left out of the 14 who started. Even independent adjusters with 20+ years who were hired on for condo quit within the first 4 months.
Insurance benefits are okay BUT you definitely pay for it. So if you have a family, you'll easily pay nearly $400 biweekly on health insurance.
I could go on.....
I wouldn't recommend this company to my worst enemy.
