Is Alorica a good company to work for as a Inbound Customer Service Representative?

Inbound Customer Service Representative professionals working at Alorica have rated their employer with 3.0 out of 5 stars in 20 Glassdoor reviews. This is an average score with the overall rating of Alorica employees being 3.0 out of 5 stars. Search open Inbound Customer Service Representative Jobs at Alorica now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Representative interview questions at Alorica .

Does Alorica pay Inbound Customer Service Representative employees well?

Inbound Customer Service Representative professionals rate their compensation and benefits at Alorica with 3.7 out of 5 stars based on 20 anonymously submitted employee reviews. This is 24.2% better than the company average rating for salary and benefits. Find out more about Inbound Customer Service Representative salaries at Alorica.

What are the top reviewed jobs at Alorica?

Customer Service Representative (3404) , Customer Service Representative (CSR) (834) , Customer Service Agent (255) , Team Manager (196) , Call Center Representative (180) , Customer Service (139) , Call Center Agent (129) , Content Moderator (128) , Customer Experience Agent (112) , Sales Representative (89) , Customer Service (CSR) (86) , Operations Manager (85) , Technical Support Representative (84) , Technical Support (75) , Team Leader (73)

What are the pros of working at Alorica according to real employee reviews?

"good working people and work from home" ((in 495 reviews)); "Great people to work for. 1 hour lunch (unpaid) and parties every now and then." ((in 455 reviews)); "they are a great starting job with many options if you want to move up and have very flexible hours" ((in 137 reviews)); "Great culture and company values" ((in 101 reviews)); "Good working environment and perfect for someone that is new in BPO industry" ((in 87 reviews))

What are the cons of working at Alorica according to real employee reviews?

"Poor management and schedules too" ((in 859 reviews)); "The pay is low and you don't know what company you are contracted under until they extend the offer." ((in 798 reviews)); "Only my problem is low salary since its my first time and im a graveyard shift" ((in 513 reviews)); "Poor training and non stop calls" ((in 322 reviews)); "There constantly adding so much on pcas for pennies on the dollar and there’s no benefit." ((in 273 reviews))

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Alorica

Alorica Inbound Customer Service Representative reviews

3.0

90% would recommend to a friend

(20 total reviews)

Mike Clifton and Max Schwendner

Not enough data to show CEO approval

90% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.7

Culture & values

3.7

Senior management

3.7

Compensation and benefits

3.7

Career opportunities

3.0

Work/Life balance

Inbound Customer Service Representative employees have rated Alorica with 3.0 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most Inbound Customer Service Representative professionals have an average working experience there. Alorica is rated in line with the average (within 1 standard deviation) by Inbound Customer Service Representative professionals compared to other employers within the Human Resources & Staffing industry (3.5 stars).

Ratings by demographic groups

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Reviews by job title

20 reviews

3.0

Jul 4, 2022

Technology

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Quick to respond to issues with equipment

Cons

Equipments was old and sometimes managers did not believe us when we said something was wrong with our computers.

Alorica Response

Hi , we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at location-email to speak to our manager directly.

3.0

Oct 3, 2021

Alorica

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay is good and benefits

Cons

If you have an abusive customer u basically have to wait for them to hang up

Alorica Response

Thank you for your comments and feedback. While we were disappointed to hear about your experience, we appreciate you taking the time to share your opinions.

5.0

Nov 13, 2019

Great company

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great pay benefits etc

Cons

Most customers were very rude

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Alorica Inbound Customer Service Representative reviews

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Alorica

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