Alorica reviews

Policy and procedure varies greatly from account to account, all employees have a pay-cap regardless of how well you perform. New employees benefits are horrible, Most accounts seem to be only hiring temps(no benefits, PTO) they routinely lie to clients that they work for by fudging numbers, scheduling fake/unnecessary training sessions so we have more billable items. Mid tier positions routinely find themselves doing multiple jobs with no compensation example QAR's routinely used as trainers as well..

New hires do not get benefits for 90 days, no paid time off or paid holidays either. New Hires qualify for four days of PTO per year only. On the outbound program they want you to make at least 16 calls an hour to prospects in their database and 95% are not even eligible to make an appointment with. You will be making appointments for the American Express Sales Reps with multi million dollar companies and have to reach the decision makers - try getting a CFO or CEO of a $20 million dollar company on the phone. You do see sales numbers daily and know where you stand and the turnover rate is 75% -80% and only a handful of people make decent bonuses - most get fired for not making their numbers. Management is weak and does not care abou the employees at all. The actual offices are very dirty and they don't even have professional cleaners for the breakrooms - they ask the managers to do it. You have to bring in your own copy paper, pens, etc. as they only supply you with a wipe off board, a dry erase pen and an eraser for office supplies.