AlphaGraphics Customer Service Representative reviews

Owner presented poor customer service skills. Management showed a level of incompetence that I have never seen before in a professional atmosphere. Owner would blame employees for their mistakes. Owner’s wife does not know how to priorities and is unproductive. Owner claims that if he works with any machinery he breaks it and that is why he spends all day in his office. There was not fair treatment for employees.

Corporate is nice because they want their royalties. They take 20% of everything the franchise makes The franchise I worked at had an owner that had no idea how to run a business - corporate should have come over from Utah to give him some business management lessons before they let him open up his own franchise which is now doing terrible. I have sent several customers that way after I left and they all come back to me telling me that either the order was messed up or they didn't like the way it came back, or it was late or taking too long to get done. - makes me look like i don't know what i'm talking about... there is no movement within each franchise - once you're hired as something, you can't move up unless your shop is doing extremely well. i was there for a year and i never got a raise, commission, or any bonuses that were promised to be on an incentive base I don't think new stores should be opening at this time - the printing business is a dying business. if people want something printed they can send out for it online, or stop over at staples and get it done by themselves on a printer or have the employees do it for them in no time. No one needs a big print shop that doesn't even print offset - only digital - can't use cool papers or thick paper can't print envelopes or letterhead or anything really.