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      AmTrust

      Engaged Employer

      AmTrust reviews

      3.8

      68% would recommend to a friend

      (877 total reviews)

      Barry D. Zyskind

      75% approve of CEO

      70% positive business outlook

      Ratings by category

      4.2

      Diversity & inclusion

      4.0

      Culture & values

      3.9

      Work/Life balance

      3.9

      Career opportunities

      3.8

      Compensation and benefits

      3.7

      Senior management

      AmTrust has an employee rating of 3.8 out of 5 stars, based on 877 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AmTrust employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      877 reviews
      1.0
      Feb 5, 2018

      Shockingly Bad Customer Service

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      We are not downtown. Some of the old-timers in other departments envy that. Free parking.

      Cons

      You are given the impression upon hire that you handle payments and transfer calls to adjusters, but we handle calls regarding a multitude of questions often related to underwriting and things we were not trained for. The supervisors offer no help and when a mistake is made you are to blame. This happens every day as the supervisors write people up rather than find solutions. We were the lowest paid yet required the most knowledge of any department.

      avatar
      AmTrust Response
      8y
      Hello and thank you for your feedback. We continue to focus on improving the way that we work and believe the experience of taking our organization to the next level will shape our culture and identity in a positive way. For further discussion, please reach out to us at AmTrustCareers@amtrustgroup.com.
      2.0
      Jan 16, 2018

      Project Manager

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work life balance, a great amount of PTO and holidays. Coworkers are mostly awesome to work with.

      Cons

      Management, and upper management is not stable. The direction is constantly changing, and new managers are not being trained as they should.

      Viewing 106 - 108 of 877 Reviews
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      Glassdoor has 1,438 AmTrust reviews submitted anonymously by AmTrust employees. Read employee reviews and ratings on Glassdoor to decide if AmTrust is right for you.