AmTrust reviews

3.8

67% would recommend to a friend

(878 total reviews)

Barry D. Zyskind

74% approve of CEO

69% positive business outlook

AmTrust has an employee rating of 3.8 out of 5 stars, based on 878 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AmTrust employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.7 stars).

Reviews by job title

878 reviews
3.0
Oct 31, 2024

cool company

Recommend
CEO approval
Business Outlook

Pros

great coworker PTO was good work life balance

Cons

had layoff management can be better

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AmTrust Response
1y
Thank you for taking the time to leave a review. We appreciate you sharing your experience and wish you nothing but the best in the future.
1.0
Oct 30, 2024
Recommend
CEO approval
Business Outlook

Pros

Holidays, lunch time and 5pm!

Cons

AmTrust Financial has serious issues: especially within the Trucking/APD, Bodily Injury (BI), and General Liability (GL) depts. The company lacks adequate training(what training??) leaving employees to fend for themselves with limited support or resources. Upper management, particularly those in claims, often lack both empathy and the actual claims knowledge needed to effectively lead their teams. The environment is toxic—management can be condescending, frequently treating employees poorly and disregarding their concerns. The salary "increase" was insulting for those few employees that exceeded expectations (less than inflation). The claim system is from the prehistoric and crashes multiple times a day, which leads to frustration and burnout among staff. Overall, it feels like a hostile environment with little respect for the adjusters and insufficient guidance on how to succeed in their role.

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AmTrust Response
1y
Thank you for your review. AmTrust Claims' leadership remains committed to providing our employees with a positive experience that allows them to be successful at AmTrust. We are working on a state-of-the-art new Claims system that has been discussed with Claims employees and leadership at recent town halls. While we continue to acquire, develop, and retain talent that will power our growth, it is important to us that our employees feel supported. Please contact us at AmTrustEmployeeCenter@amtrustgroup.com or the anonymous hotline, 844-331-2374, so that we can learn more about your concerns.
5.0
Oct 27, 2024

Great culture!

Recommend
CEO approval
Business Outlook

Pros

Great culture, people, salary, time off...

Cons

Can't think of any cons at the moment.

avatar
AmTrust Response
1y
Thank you for taking the time to leave a review. We appreciate you sharing your experience.
Viewing 199 - 201 of 878 Reviews

Glassdoor has 1,439 AmTrust reviews submitted anonymously by AmTrust employees. Read employee reviews and ratings on Glassdoor to decide if AmTrust is right for you.