Amazon Customer Support reviews

3.1

37% would recommend to a friend

(58 total reviews)
avatar

Andrew Jassy

43% approve of CEO

39% positive business outlook

Customer Support employees have rated Amazon with 3.1 out of 5 stars, based on 58 company reviews on Glassdoor. This indicates that most Customer Support professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

58 reviews
4.0
Apr 15, 2025

Good

Recommend
CEO approval
Business Outlook

Pros

good work place at amz india

Cons

Bad shifts at India location

1.0
Apr 2, 2025

No promotion

Recommend
CEO approval
Business Outlook

Pros

No pros , they are often seeing revising the wages to meet minimum wages rule, which clearly indicates that pay the least and get the most work done, and horrible people here, no internal promotion they only hire external candidates

Cons

Everything is a con here at Amazon

5.0
Jan 26, 2025

Great Pay

Recommend
CEO approval
Business Outlook

Pros

Great competitive pay Room for upward movement and options to change role OT for lots of positions 4 days on and 3 off

Cons

Work-life balance- random flow of hours Vacation not competitive

Viewing 4 - 6 of 58 Reviews

Glassdoor has 251,818 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.