I have never met or spoken to anyone in management. Amazon outsource almost all of their business functions. The result of this is that nobody at the depot is really authorised to assist or answer anyone else if they have a problem beyond simply doing the job itself.
Amazon Flex pay a flat rate for their deliver blocks. They claim drivers earn £12-£15 per hour. This is 'technically' correct and is acheivable on local routes under 25 miles but drivers are increasingly expected to drive three or four times this distance and Amazon do not factor in the fuel costs and at the Droitwich depot pay the lowest rate flex rate. A 100 mile route at the standard rate means nett earnings of £8-10 per hour. If they paid the higher 4 hour rate of £60 for the high milage routes this would not be a problem. But they have enough new drivers joining all the time to not have to fairly pay the correct amounts.
Email is the only way to communicate with Amazon Flex support. If you have a legitimate concern or complaint expect to have every email bounced back by unqualified support agents with stock answers that have nothing to do with your particular issue.
The Flex App is still in development, drivers are effectively beta testing the Flex system at their own expense. Incorrect geo location markers in rural areas cannot be fixed due to poor connectivity/phone coverage and continue to repeatedly cause drivers unessesary delays over and over again at the drivers expense. It's unethical but the company doesn't seem to care.
You will be competing with all the other drivers for a limited number of daily blocks. No guarantee of work. zero hours contact.
No employment rights or recourse to action.
