Amazon Flex reviews

3.4

60% would recommend to a friend

(4,571 total reviews)
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Jeff Bezos

46% approve of CEO

43% positive business outlook

Amazon Flex has an employee rating of 3.4 out of 5 stars, based on 4,571 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon Flex employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

5K reviews
2.0
Mar 27, 2018

Depends on the Area

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible hours; in Seattle, you can get shifts back to back and actually complete them both without huge spans of time and gas wasted, so you can make a day of it; little interaction with people

Cons

Depending on your area or even the warehouse, the job varies wildly. I have worked in WA and CA, and WA really has it together (probably because corporate can come review them at will). CA warehouses often give you too many packages for the time or send you too far away to complete in time. You also should always check your route map, because they will try to tack on extra packages that are not on your route. Evening shifts will send you all over the place and are almost impossible to complete on time. Some warehouses will give you so many boxes or so many large boxes that you cannot see out of parts of your vehicle (which is dangerous and maybe illegal). The company will try to guilt you into continuing your deliveries over time, but I have yet to be paid for working extra. Returning packages, inability to deliver, etc. can cause you to get deactivated, which is a polite way of saying "fired, but you can appeal." You appear to be deactivated based on algorithms, so a robot will fire you, and you will have to wait weeks for someone to review your case. You may even have to escalate it to corporate. Rules vary between the warehouses and change a lot. There are reports of warehouse workers attempting to give you bigger lots of packages based on your car size, not your route time. So, the company will attempt (and probably succeeed, because you will fear loss of income) to get free labor off you. You will not be reimbursed mileage, parking, tolls, or any costs incurred. If packages are stolen or reported missing by a customer, it's on you. Too much responsibility is put on you, yet you have no control. The pay is higher than pretty much any other gig economy job, but just like the rest of them, will fail in the end and hurt a lot of people struggling to get by when it does.

1.0
Dec 13, 2017
Recommend
CEO approval
Business Outlook

Pros

Get to see the cities all around

Cons

They will send u from St. Augustine to Georgia in the same route. You will spend all the money u make on gas n miles. Terribly inconsiderate, sloppy and unkind. Just a mess all around. Also false employment description, your not in the same area, you are often expected to cover 4 counties in 4 hours.

1.0
Nov 2, 2017
Recommend
CEO approval
Business Outlook

Pros

Good money for the time that you work. You take a block of time say 4 hours. Go to the station to pick up your packages. Sometimes wait 20 to 30 minutes to be able to park and get boxes sometimes longer. Get your packages and head out. Generally you can complete deliveries in 3 to 3.5 hours of a 4 hour block not always including drive time to the area. You make $18 an hour and you are your own boss. It is a good second income.

Cons

The blocks of time that you can pickup are always changing you cannot plan to use any other apps if you want to rely on Amazon mainly for weekly income. You will work 6 to 7 days a week to get the max hours that Amazon allows which currently is 39.5 hours until the holiday rush. I spent the whole time with Amazon going and delivering packages then bringing back the packages that I couldn't deliver only to get an email string that I did not return undelivered packages that I did not have. I can leave with a full car of packages and go ho,e with an empty car and then Amazon will email me and basically accuse me of stealing packages by not returning them yet I don't have any other packages to deliver. I complete the route that they gave me I have made sure to return any I didn't deliver and they still call me a thief basically. Needless to say they terminated my contract stating that I didn't return packages too many times, packages I didn't have , and I can no longer drive due to these ghost packages the basically said I stole. It is rediculous because you as a driver have absolutely no recourse to refute it you can only email them and tell them they are wrong and explain only to receive an email back stating that their statement still stands and your are a thief. It is good extra money but not worth the headache of the ever changing blocks of time and struggles to get blocks and constant accusations that you are a thief and you just have to deal with it. I haven't stolen anything from them I was happy that I was able to do this job and wanted to continue with Amazon but it's impossible to win over a computer system that is wrong and a management team that just looks at it like no big deal because we have plenty of drivers to replace them with so cut them loose. It is a lame system and poor management not to figure out what's going on to help keep the good drivers. Keep in mind also the homeowners and renters that lie they didn't get their packages and you as the driver take the hit or the apartment complexes you deliver to and place at their front door which can easily be taken and you take the hit if that happens.

Viewing 43 - 45 of 4,571 Reviews

Glassdoor has 7,298 Amazon Flex reviews submitted anonymously by Amazon Flex employees. Read employee reviews and ratings on Glassdoor to decide if Amazon Flex is right for you.