Amazon IT Support Engineer II reviews

3.4

82% would recommend to a friend

(41 total reviews)
avatar

Andrew Jassy

61% approve of CEO

59% positive business outlook

IT Support Engineer II employees have rated Amazon with 3.4 out of 5 stars, based on 41 company reviews on Glassdoor. This indicates that most IT Support Engineer II professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by IT Support Engineer II professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

41 reviews
4.0
Apr 11, 2026
Recommend
CEO approval
Business Outlook

Pros

- Freedom to create/do/develop better solutions - Helpful managers and sister teams - Decent benefits - healthcare, transportation/parking discounts/refunds, discounted local sports events (Kraken), 401k (4%).

Cons

- Overworked, understaffed - Crazy late hours, no OT for salary - On-call

Viewing 1 - 3 of 41 Reviews

Glassdoor has 251,782 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.