Is Amazon a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Amazon have rated their employer with 3.8 out of 5 stars in 3,785 Glassdoor reviews. This is a higher than average score with the overall rating of Amazon employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Amazon now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Amazon .

Does Amazon pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Amazon with 3.8 out of 5 stars based on 3,785 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Amazon.

How happy are Customer Service (CSR) professionals working at Amazon?

72% of Customer Service (CSR) employees at Amazon would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. Customer Service (CSR) professionals have also rated Amazon with a 3.5 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.8 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Amazon?

Warehouse Associate (11120) , Warehouse Worker (6916) , Associate (6212) , Software Engineer (6179) , Area Manager (5708) , Software Development Engineer (SDE) (3521) , Fulfillment Associate (3411) , Software Development Engineer (3184) , Customer Service Representative (3047) , Program Manager (2483) , Operations Manager (2299) , Customer Service Associate (2219) , Sortation Associate (1868) , Manager (1455) , Process Assistant (1422)

What are the pros of working at Amazon according to real employee reviews?

""Pay is good but not worth the asks made from IT and how they are treated"" ((in 19452 reviews)); "good benefits you have to get good benefits because everything else at amazon is terrible!!" ((in 13364 reviews)); "A lot of information that is useful and great people to go to when you need something" ((in 7782 reviews)); "It's a very huge company all around the world and it keep satisfying their employees with good salary and accommodation" ((in 5798 reviews)); "The work culture is good and I never felt that I was new in the company" ((in 4886 reviews))

What are the cons of working at Amazon according to real employee reviews?

"You do work bloody hard and very long hours so there is no work life balance" ((in 10111 reviews)); "You work long hours and not as many breaks as you would like or need at times" ((in 7077 reviews)); "Poor management can lead to unnecessary stress and even impact your standing within the company." ((in 6677 reviews)); "There are also bad managers that are rude and do not care about the feelings of their associates." ((in 5232 reviews)); "The company advertises peak season as the long hours and hard push but it really happens routinely throughout the year." ((in 2424 reviews))

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Amazon

Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,785 total reviews)

Andrew Jassy

62% approve of CEO

63% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Culture & values

3.8

Compensation and benefits

3.6

Career opportunities

3.5

Work/Life balance

3.4

Senior management

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,785 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

4K reviews

4.0

Jul 3, 2015

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working at Amazon, for the first time in nearly three years, I actually felt like a human being. They care about their employees as more than just a number, as more than just a body in a chair, and that is an amazing feeling. They treat their employees well, spoil them more than a little, and generally just try and make sure they are happy employees.

Cons

The primary statistic used for performance measurement was customer surveys.

2.0

Jun 20, 2015

At home customer service representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Pay isn't horrible, no commute, voluntary time off when overstaffed, stock options, benefits are really good, quarterly bonuses based on performance.

Cons

The coaching leads are awful, disrespectful. They will randomly add departments to your required job, and not pay you any more for doing higher level work. No room at all for advancement unless you kiss butt or know certain people. Mandatory overtime especially over the holidays. Work/life balance is nonexistent.

5.0

May 19, 2015

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

We work hard, have challenging targets and learn a lot. Entrepreneurial spirit is encouraged and there is room for many projects if you are willing to start working on some. The 14 leadership principles (Customer Obsession, Ownership, Think big, etc.) are still the DNA of the company. The work atmosphere is fantastic in the Paris office - I'm talking about the Marketplace side of the company.

Cons

Pressure to achieve challenging targets and work on several side projects at the same time. Not many trainings and personal development tools are provided to employees.

Viewing 3748 - 3750 of 3,785 Reviews

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Amazon Customer Service (CSR) reviews

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Customer Service Representative

At home customer service representative

Account Manager

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