Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,785 total reviews)
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Andrew Jassy

62% approve of CEO

63% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,785 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
4.0
May 14, 2015
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are above average. Keg Fridays.

Cons

Tough to advance. You could have your position eliminated at any given time.

5.0
Mar 24, 2015
Recommend
CEO approval
Business Outlook

Pros

Decent pay, good hours, very supportive management teams, and they are VERY flexible. They also work great with students.

Cons

You have to be prepared to deal with some of the customers who call in.

Viewing 3751 - 3753 of 3,785 Reviews

Glassdoor has 251,915 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.