Is Amazon a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Amazon have rated their employer with 3.8 out of 5 stars in 3,785 Glassdoor reviews. This is a higher than average score with the overall rating of Amazon employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at Amazon now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Amazon .

Does Amazon pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Amazon with 3.8 out of 5 stars based on 3,785 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Amazon.

How happy are Customer Service (CSR) professionals working at Amazon?

72% of Customer Service (CSR) employees at Amazon would recommend their employer to a friend. This rating has increased by 3% in the past 12 months. Customer Service (CSR) professionals have also rated Amazon with a 3.5 rating for work-life-balance, 4.2 rating for diversity and inclusion, 3.8 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Amazon?

Warehouse Associate (11120) , Warehouse Worker (6916) , Associate (6212) , Software Engineer (6179) , Area Manager (5708) , Software Development Engineer (SDE) (3521) , Fulfillment Associate (3410) , Software Development Engineer (3184) , Customer Service Representative (3047) , Program Manager (2483) , Operations Manager (2299) , Customer Service Associate (2220) , Sortation Associate (1868) , Manager (1455) , Process Assistant (1422)

What are the pros of working at Amazon according to real employee reviews?

""Pay is good but not worth the asks made from IT and how they are treated"" ((in 19452 reviews)); "good benefits you have to get good benefits because everything else at amazon is terrible!!" ((in 13364 reviews)); "A lot of information that is useful and great people to go to when you need something" ((in 7782 reviews)); "It's a very huge company all around the world and it keep satisfying their employees with good salary and accommodation" ((in 5798 reviews)); "The work culture is good and I never felt that I was new in the company" ((in 4886 reviews))

What are the cons of working at Amazon according to real employee reviews?

"You do work bloody hard and very long hours so there is no work life balance" ((in 10111 reviews)); "You work long hours and not as many breaks as you would like or need at times" ((in 7077 reviews)); "Poor management can lead to unnecessary stress and even impact your standing within the company." ((in 6677 reviews)); "There are also bad managers that are rude and do not care about the feelings of their associates." ((in 5232 reviews)); "The company advertises peak season as the long hours and hard push but it really happens routinely throughout the year." ((in 2424 reviews))

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Amazon

Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,785 total reviews)

Andrew Jassy

62% approve of CEO

63% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Culture & values

3.8

Compensation and benefits

3.6

Career opportunities

3.5

Work/Life balance

3.4

Senior management

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,785 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

4K reviews

4.0

Oct 30, 2014

Decent

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Focus on employee happiness, good starting wages, referral bonuses

Cons

Stressful work, back to back calls, hard to work around college schedule.

1.0

Jul 27, 2014

amazon.temp

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

the benefits if u could become a permanent were good

Cons

the call center is a revolving door, many are fired or let go within 6 months, employee discount of only 10% off of things only sold through amazon itself is lame. Used to be a great place to work, but the site director and the constant stream of temp management "seasonal hires" fills the site with false promises and backstabbing. the internal software is buggy and non-secured. i wouldnt go back if u paid me double i spent a total of 3.5 years there.

4.0

Jul 7, 2014

Amazing experience with brilliant people, but upward mobility is challenging due to many layers of middle management.

Account manager

Recommend

CEO approval

Business Outlook

Pros

It's good to be the king. AWS is the market leader, but engineering doesn't act like it. Extremely innovative and fast paced. If you appreciate the technology it never gets boring to sell it. The people are amazing, and because the hiring process is so daunting odds are most of your peers are solid contributors. Great opportunity to make money if you are hungry and resourceful.

Cons

There are many layers of middle management that came from far less innovative companies and it shows in the increasing amounts of bureaucracy and politics. The hiring process is arduous and sometimes freezes out good candidates. Upward mobility is really hard, especially with many layers of middle management almost all of which were hired externally.

Viewing 3757 - 3759 of 3,785 Reviews

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Amazon Customer Service (CSR) reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Decent

amazon.temp

Amazing experience with brilliant people, but upward mobility is challenging due to many layers of middle management.

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