Amazon Customer Service (CSR) reviews

3.8

72% would recommend to a friend

(3,785 total reviews)
avatar

Andrew Jassy

62% approve of CEO

63% positive business outlook

Customer Service (CSR) employees have rated Amazon with 3.8 out of 5 stars, based on 3,785 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
1.0
Jun 10, 2014
Recommend
CEO approval
Business Outlook

Pros

1. You will get experience from the top cloud computing company out there, it's months ahead of the competition (Microsoft are catching up) 2. Most customer centric company I've ever worked for 3. You will learn where technology is headed for the next 10+ years 4. This job will set you up for your next job - Most sales people leave after 18-24 months, many employees actually call it a "Cloud MBA" since it will open up many opportunities after your initial 12 months there. 5. Getting a meeting with new customers is a lot easier than any other company I've worked for (people really do love the Amazon brand)

Cons

1. Very poor compensation and benefits (Most employees I've talked to took a pay cut to join AWS) 2. Least employee centric company I've worked for (employees are treated as a commodity) 3. Reaching your sales quota has to do a lot more with luck and there is no real science that goes into calculating it 4. You won't get any "real" professional development training 5. Be prepared to be heavily micro managed 6. Highly immature and condescending management team 7. You will spend more time attending territory reviews, building account plans and will be attending internal meetings, rather than meeting with customers.

2.0
May 5, 2014
Recommend
CEO approval
Business Outlook

Pros

Innovation is constant, great customer loyalty to Amazon. Opportunity to work on Technology that is bleeding edge. Market leader in IaaS

Cons

Heavily Micro managed, no development, no training, no support from middle management. Indecisive management who do not even follow their own "Leadership Principles" Success is never celebrated. Employee dissatisfaction is very high hence the churn!

5.0
May 1, 2014
Recommend
CEO approval
Business Outlook

Pros

You get to work from home, supervisors are great and there is great support from management.

Cons

Had issues with equipment, would be nice to have better pay. Other than that it was a great place to work.

Viewing 3760 - 3762 of 3,785 Reviews

Glassdoor has 251,912 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.