Amazon Technical Customer Service Associate (TCSA) reviews

3.5

77% would recommend to a friend

(60 total reviews)
avatar

Andrew Jassy

22% approve of CEO

77% positive business outlook

Technical Customer Service Associate (TCSA) employees have rated Amazon with 3.5 out of 5 stars, based on 60 company reviews on Glassdoor. This indicates that most Technical Customer Service Associate (TCSA) professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Technical Customer Service Associate (TCSA) professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

60 reviews
3.0
Aug 29, 2018

Stagnant

Recommend
CEO approval
Business Outlook

Pros

Health Benefits are decent, good time off, ok starting wage, come as you are attitude regarding wardrobe.

Cons

Little to no pay increases, stagnant growth process, metrics metrics metrics you are treated as just another number. Very cliquish atmosphere and behaviors. Constant policy changes and updates reducing your ability to achieve goals yet never reevaluating these goals.

3.0
Nov 15, 2017

Don't Become a TCSA

Recommend
CEO approval
Business Outlook

Pros

Great co-workers and good benefits

Cons

Don't become a TCSA, because TCSA's don't get promoted to other positions at Amazon.

Viewing 58 - 60 of 60 Reviews

Glassdoor has 251,766 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.