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      Amazon

      Engaged Employer

      Amazon reviews

      3.5

      60% would recommend to a friend

      (210,035 total reviews)
      avatar

      Andrew Jassy

      50% approve of CEO

      57% positive business outlook

      Ratings by demographic groups

      Amazon has an employee rating of 3.5 out of 5 stars, based on 210,035 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Amazon employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      210K reviews
      3.0
      Mar 24, 2015

      Customer Centric for Sure

      Virtual customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazon provides amazing benefits. They provide very generous time off policies and a week of paid vacation within the first year. You will get feedback directly from customers about your performance.

      Cons

      The cons are specifically that direct feedback from customers. There are no other metrics for evaluating an customer service agents performance. The customer reviews and average handle time for calls are all there is. You will be judged by the customers and if you are unable to go outside of the Amazon policy on something, basically, something you cannot change, Amazon will find fault in you for it. They don't set negative reviews at zero, but it is impossible to meet the standards without going against the very well defined company policy. IF you transfer to a supervisor, that supervisor will go outside of the policy and STILL allow you to get the negative review for the customer.

      2.0
      Feb 19, 2015

      Work Hard, Work Harder, Work Some More

      Data center manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Amazon has its hands into everything and this goes for all its business units. Whatever your profession or career level, you will become experienced with all facets of your job. -Great compensation package but also known as "Golden Handcuffs". -You are given a lot of responsibility and control over your department. You have a big impact wherever you are.

      Cons

      -There is no work/life balance (60-70 h/w) and due to the aforementioned "Golden Handcuffs", you are not given much choice in adjusting any imbalance. -The Amazon culture is Darwinian. This has led to significant levels favoritism. -I was forced to stack rank my direct reports and place the lower half on performance plans regardless of their actual performance.

      3.0
      Jan 13, 2015

      Don't work here if you have a family.

      Sdeii
      Recommend
      CEO approval
      Business Outlook

      Pros

      There was a lot to like. The work is interesting, there's a lot of smart people, and I learned a LOT. If this is your first job out of college and you want to work a LOT, then great. If you have a family, don't work here.

      Cons

      Everyone worked 60 hours a week or more and they'll expect you to work the same. I would get guidance from my manager on what he wanted me to be working on over the weekends. 10pm conference calls are routine. And pager duty is a nightmare. I got to watch my young son cry because I was working too much. That was it, I got out. I looked at transferring, so I talked to my manager about it. The next day he put me on probation to stop it.

      Viewing 613 - 615 of 210,035 Reviews
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      Glassdoor has 251,628 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.