Is Amazon a good company to work for as a Customer Service Agent, Technical Support?

Customer Service Agent, Technical Support professionals working at Amazon have rated their employer with 4.4 out of 5 stars in 23 Glassdoor reviews. This is a higher than average score with the overall rating of Amazon employees being 3.5 out of 5 stars. Search open Customer Service Agent, Technical Support Jobs at Amazon now and start preparing for your job interview by browsing frequently asked Customer Service Agent, Technical Support interview questions at Amazon .

Does Amazon pay Customer Service Agent, Technical Support employees well?

Customer Service Agent, Technical Support professionals rate their compensation and benefits at Amazon with 4.2 out of 5 stars based on 23 anonymously submitted employee reviews. This is 12.7% better than the company average rating for salary and benefits. Find out more about Customer Service Agent, Technical Support salaries at Amazon.

What are the top reviewed jobs at Amazon?

Warehouse Associate (11114) , Warehouse Worker (6914) , Associate (6208) , Software Engineer (6160) , Area Manager (5697) , Software Development Engineer (SDE) (3509) , Fulfillment Associate (3408) , Software Development Engineer (3179) , Customer Service Representative (3043) , Program Manager (2479) , Operations Manager (2296) , Customer Service Associate (2216) , Sortation Associate (1865) , Manager (1455) , Process Assistant (1422)

What are the pros of working at Amazon according to real employee reviews?

""Pay is good but not worth the asks made from IT and how they are treated"" ((in 19454 reviews)); "Their health benefits is good and their career choice is helpful to start a new career." ((in 13211 reviews)); "A lot of information that is useful and great people to go to when you need something" ((in 7800 reviews)); "It's a very huge company all around the world and it keeps satisfying its employees with a good salary." ((in 5782 reviews)); "The work culture is good and I never felt that I was new in the company" ((in 4873 reviews))

What are the cons of working at Amazon according to real employee reviews?

"You do work bloody hard and very long hours so there is no work life balance" ((in 10087 reviews)); "You work long hours and not as many breaks as you would like or need at times" ((in 7051 reviews)); "Poor management can lead to unnecessary stress and even impact your standing within the company." ((in 6686 reviews)); "There are also bad managers that are rude and do not care about the feelings of their associates." ((in 5168 reviews)); "The company advertises peak season as the long hours and hard push but it really happens routinely throughout the year." ((in 2414 reviews))

Amazon Customer Service Agent, Technical Support reviews

4.4

97% would recommend to a friend

(23 total reviews)

Andrew Jassy

99% approve of CEO

83% positive business outlook

Ratings by demographic groups

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Customer Service Agent, Technical Support employees have rated Amazon with 4.4 out of 5 stars, based on 23 company reviews on Glassdoor. This indicates that most Customer Service Agent, Technical Support professionals have an excellent working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Customer Service Agent, Technical Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

23 reviews

4.0

Jan 17, 2021

good environment

Call center agent

Recommend

CEO approval

Business Outlook

Pros

great team, average salary, good environment

Cons

working hours you couldn't hang up a call even if your working hours had ended

3.0

Dec 14, 2020

Angel

Call center agent

Recommend

CEO approval

Business Outlook

Pros

I met some really amazing people almost like family.

Cons

The pay should be a little better.

4.0

Apr 18, 2019

There's a reason they're popular

Customer service agent, technical support

Recommend

CEO approval

Business Outlook

Pros

Great culture, lots of opportunities to move around, good benefits

Cons

Within the AWS field, the specific department feels very terminal. If you're being hired as a level 3 or lower, be prepared to have a very difficult time getting out of the "level 3" squalor; most career starting points are Level 4 and above, so it's frustrating to be stuck at a bottom line/operations-driven role when you have the potential for more

Viewing 19 - 21 of 23 Reviews

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Amazon Customer Service Agent, Technical Support reviews

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good environment

Angel

There's a reason they're popular

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