Amazon Technical Customer Service Associate reviews

3.5

76% would recommend to a friend

(54 total reviews)
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Andrew Jassy

27% approve of CEO

77% positive business outlook

Technical Customer Service Associate employees have rated Amazon with 3.5 out of 5 stars, based on 54 company reviews on Glassdoor. This indicates that most Technical Customer Service Associate professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Technical Customer Service Associate professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

54 reviews
3.0
Oct 26, 2021
Recommend
CEO approval
Business Outlook

Pros

Able to wear many hats (billing, cloud computing, tax/compliance, programing and project work) Given opportunities to work in areas outside of direct customer service High pay and benefits for customer service industry

Cons

Direct managers on average would change every few months Very metrics driven with a great deal of pressure on performance indicators that weren't accurate to the actual quality of work produced Low pay and benefits for tech industry and for the knowledge and learning required to function at a high enough level to be successful Extremely difficult to transition to any other department outside of customer service at Amazon Level hierarchy system greatly inhibited career growth, outside hires with less experience/skills would be chosen for higher positions before looking internally at already well performing employees Extremely decentralized organization that makes any significant change attempts near impossible

Viewing 22 - 24 of 54 Reviews

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