Is Amazon a good company to work for as a Tier I Support Engineer?

Tier I Support Engineer professionals working at Amazon have rated their employer with 3.6 out of 5 stars in 513 Glassdoor reviews. This is a higher than average score with the overall rating of Amazon employees being 3.5 out of 5 stars. Search open Tier I Support Engineer Jobs at Amazon now and start preparing for your job interview by browsing frequently asked Tier I Support Engineer interview questions at Amazon .

Does Amazon pay Tier I Support Engineer employees well?

Tier I Support Engineer professionals rate their compensation and benefits at Amazon with 4.0 out of 5 stars based on 513 anonymously submitted employee reviews. This is 7.8% better than the company average rating for salary and benefits. Find out more about Tier I Support Engineer salaries at Amazon.

How happy are Tier I Support Engineer professionals working at Amazon?

51% of Tier I Support Engineer employees at Amazon would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Tier I Support Engineer professionals have also rated Amazon with a 3.3 rating for work-life-balance, 4.1 rating for diversity and inclusion, 3.5 rating for culture and values and 3.7 rating for career opportunities.

What are the top reviewed jobs at Amazon?

Warehouse Associate (11124) , Warehouse Worker (6916) , Associate (6213) , Software Engineer (6182) , Area Manager (5707) , Software Development Engineer (SDE) (3521) , Fulfillment Associate (3412) , Software Development Engineer (3185) , Customer Service Representative (3048) , Program Manager (2484) , Operations Manager (2300) , Customer Service Associate (2220) , Sortation Associate (1868) , Manager (1455) , Process Assistant (1422)

What are the pros of working at Amazon according to real employee reviews?

"Pay is good but not worth the asks made from IT and how they are treated" ((in 19450 reviews)); "Their health benefits is good and their career choice is helpful to start a new career." ((in 13174 reviews)); "A lot of information that is useful and great people to go to when you need something" ((in 7753 reviews)); "It's a very huge company all around the world and it keep satisfying their employees with good salary and accommodation" ((in 5799 reviews)); "The work culture is good and I never felt that I was new in the company" ((in 4849 reviews))

What are the cons of working at Amazon according to real employee reviews?

"You do work bloody hard and very long hours so there is no work life balance" ((in 10085 reviews)); "You work long hours and not as many breaks as you would like or need at times" ((in 7062 reviews)); "Poor management can lead to unnecessary stress and even impact your standing within the company." ((in 6682 reviews)); "There are also bad managers that are rude and do not care about the feelings of their associates." ((in 5221 reviews)); "The company advertises peak season as the long hours and hard push but it really happens routinely throughout the year." ((in 2427 reviews))

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Amazon Tier I Support Engineer reviews

3.6

51% would recommend to a friend

(513 total reviews)

Andrew Jassy

39% approve of CEO

43% positive business outlook

Ratings by category

4.1

Diversity & inclusion

4.0

Compensation and benefits

3.7

Career opportunities

3.5

Culture & values

3.3

Work/Life balance

3.0

Senior management

Tier I Support Engineer employees have rated Amazon with 3.6 out of 5 stars, based on 513 company reviews on Glassdoor. This indicates that most Tier I Support Engineer professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Tier I Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

513 reviews

3.0

Oct 6, 2025

Hard work if you're a hard worker

Associate tier i

Recommend

CEO approval

Business Outlook

Pros

Flexible job when it comes to unpaid time off

Cons

breaks your body down so youre too tired on days off

5.0

Oct 1, 2025

I think it is a great company to work at and it gives a lot of opportunities to grow within or outside the company.

Associate tier i

Recommend

CEO approval

Business Outlook

Pros

Lots of opportunities to learn and grow.

Cons

Fast-paced environment that can be demanding at times, especially during peak seasons.

3.0

May 30, 2025

Short brakes

Associate tier i

Recommend

CEO approval

Business Outlook

Pros

Schedule, UPT, PTO, vacation time, VTO.

Cons

Standing on your feet the all shift. Two little brakes because you will have 20 minute break to heat your food with other people in the break room with not enough microwave's available.

Viewing 7 - 9 of 513 Reviews

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Amazon Tier I Support Engineer reviews

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Hard work if you're a hard worker

I think it is a great company to work at and it gives a lot of opportunities to grow within or outside the company.

Short brakes

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