Amazon Virtual Customer Service Representative reviews

3.6

63% would recommend to a friend

(214 total reviews)
avatar

Andrew Jassy

72% approve of CEO

53% positive business outlook

Virtual Customer Service Representative employees have rated Amazon with 3.6 out of 5 stars, based on 214 company reviews on Glassdoor. This indicates that most Virtual Customer Service Representative professionals have a good working experience there. Amazon is rated in line with the average (within 1 standard deviation) by Virtual Customer Service Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

214 reviews
4.0
Apr 29, 2012
Recommend
CEO approval
Business Outlook

Pros

Ability to Work from Home Generous Time off policies Performance pay based on customer satisfaction Flexible scheduling for students Opportunities for advancement Experience not required

Cons

The company is very frugal.. if they can get away with paying you less they will Lack of information can be frustrating Doesn't matter if its right... as long as it's said with a smile Good performance is noted but the best way to get ahead is make friends, which can be very hard in a virtual environment. Experience is not always rewarded, it's more about how you fit in Amazon culture.

Viewing 214 - 214 of 214 Reviews

Glassdoor has 251,896 Amazon reviews submitted anonymously by Amazon employees. Read employee reviews and ratings on Glassdoor to decide if Amazon is right for you.